08-22-2011 07:55 PM
Hi, I ordered a 32GB HP touchpad yesterday (Sunday) and would like to cancel it. I called 1-888-BEST BUY but didn't get CSR answer me after 10 minutes waiting. I thought it was because Sunday. So I called again today (Monday) and the CSR transfered me after she heard I ordered online. Again, after a long time waiting nobody answered me and I could hear nothing on the phone at all.
The issue is, I got an email from BB just now that the package has shipped (though no tracking info yet), and may I refuse the package to get a full refund (it was free shipping)? Need to say this is the $149.99 discoutinued price and return was said not accepted.
HP TOUCHPAD CLEARANCE AND RETURN POLICY Due to HP's decision to discontinue its TouchPad product, Best Buy® will now provide clearance pricing for all TouchPad 16GB and 32GB models (SKUs 2842056, 2842092) regardless of previously advertised prices or promotions. Best Buy will not accept customer returns or exchanges on clearance-priced TouchPads bought through any Best Buy channel. Customers purchasing a TouchPad at clearance pricing will have a 1-year manufacturer's warranty, fulfilled directly through HP, not Best Buy. Customers who purchased the 16GB or 32GB TouchPad after June 19 may come into the store to get either a full refund or a refund of the difference between the price they paid and the clearance price. Quantities are strictly limited. Limit 1 per customer. Best Buy cannot guarantee availability of inventory at this pricing at any particular Best Buy location or channel.
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08-23-2011 02:17 AM
08-23-2011 03:19 AM
You can always resell it on Ebay. And you can probably sell it at a small profit. However, if you are going to resell it. Be sure that you never open the original factory sealed retail packaging. Once it has been opened for any reason, the value drops substantially.
08-23-2011 03:25 PM
08-24-2011 04:37 PM
Thank you for shopping with us.
I’m sorry that you had trouble getting your questions answered by phone. You can certainly choose to refuse delivery. Please keep in mind that we would need to wait until the product is shipped back to our warehouse and checked back in before processing your cancelation and refund. This could take several days.
I hope that this helps. Let us know if you have any other questions along the way.