BestBuy.Com

[EtherealArdor]

Ordered the Witcher 2: Dark Edition back in Feb 18th and paid it in full 2 months in advance.

Order gets cancelled 1 week before item ships. Best buy sends me an email apologizing the inconvenience and offering me the game for free with a free shirt and $25 online coupon if I call.

-Called yesterday, customer service rep says my order wasn't cancelled, pretty happy about that.

-Gets an email today saying my order was canceled. SMH.

-Calls customer service rep aout free offer, only to be told that they don't know anything about said offer

 and will call me several days later to inform of status?

-Haven't received $108 refund either.

Granted, I will be blogging about this and posting about it in as many gaming websites as possible in order to avoid Best Buy like the Bubonic Plague.

[EtherealArdor]

I love how the Customer Service Reps are at a loss for words. Truly uncompromising service!

[APR28]

The reason customer service reps deflect and deny is because when you call back there is a slim chance you will have to deal with the same person.

They just keep sweeping dirt under the rug. They figure after giving you the run-around long enough that you will give up.

I've been posting for a few months and have asked multiple times why their phone system has a high disconnect rate. I have yet to receive an answer.

[Brendan-BBY Community Connector]

Hello EtherealArdor,

Welcome to the forum!

I'm really sorry about all the confusion surrounding your order. I can tell this game is probably pretty important to you so I would not want us to mess this up for you. I am surprised that a representative would make such a generous offer for you and not document it in the system as they are required- lets hope I can clear this up and fix this for you.

I am sending you a private message to assist you further. To check your private messages, make sure you are logged into the forum and click the yellow envelope in the top right of the screen.

Regards,

[EtherealArdor]

Funny thing is that I had a squeaky clean image of BestBuy before this incident. Ignorance is bliss they say.

[Maddjuju]

There's a discussion about this over in the game forum too. I've also seen people getting the run around on other forum sites.

When I called, they had no clue about it either and I had to read them the email and find the SKU for them. I must have been lucky since they did give me a new order number for the free game but the order doesn't show on my bb.com account and it doesn't like my phone number if I try to search it. Maybe because it was done over the phone, but this situation has given me trust issues so I like to see documentation.

[EtherealArdor]

I wouldn't trust them. Keep checking on your item until you get a tracking number. I plan on doing the same.