BestBuy.Com

[rsxnc06]

Raleigh, NC 27616
Phone: {removed per forum guidelines}

I dialed the number... pushed 3... then pushed 1 to find item pricing/availability...... I was put into the que.. waited about 20 minutes and then it started ringing and brought me all the way back to the FIRST MENU screen where I had to push 3 again, then push 1 to get back in line.....

What the ?????

I want to check item availability on an item through the store itself, not using the online 'check store: availbility" option. .. can a moderator reply to this so i can PM you the item I want to check and you check it for me since this phone number keeps trolling.

NEED ASAP

[rsxnc06]

of course nobody replies to the forums or e-mails i sent.

[NeverEverAgain]

This is typical of BB. Customer service is a joke.

Go buy your product elsewhere. Save yourself the frustration and aggravation.

[gh0st665]

Tell me about it. I emailed the CEO through a website of his I heard about on his LinkedIn site. I get an email this morning from an Executive Resolution Specialist basically telling me that Best Buy never promised any new product orders by December 23rd and that I am lying about seeing it posted all over their website. (I guess there was a mass hallucination because I know some of you guys saw that message too.) I swear, I don't see how these people stay in business. I really don't. 

[Ryan-BBY Senior Social Media Specialist]

Hello rsxnc06 -

Blake from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[NeverEverAgain]

They're "reaching out" to you because they don't have your money yet.

Once they get it.....

[gh0st665]

Yeah, apparently it takes awhile to reach out. I got that message a day or two ago. 

[CrystalWoW Community Veteran]

The online check store availability checks the same thing the person on the phone does. The phone rings through back to the menu when the queue is full and it times out. This basically means the person answering the phone is on the phone so you would need to just keep pushing the menu option.

[Blake-BBY Community Connector]

Hello rsxnc06,

Welcome to the forums!

I can understand of frustrated you must be with waiting on hold only to be brought back to the original menu.  I'd like to apologize for the poor experience.  

I’ll need more information before I can locate the product in the store.  I’ll be sending you a private message.  Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.

Thank you for reaching out to us and I look forward to hearing from you!

[NeverEverAgain]

Let me see if I understand this correctly.

You get placed into a queue ( I would assume placement in the queue is based upon first come first served ).

Then, while waiting in the queue, if a rep. doesn't answer your call in whatever time the system is designated, you will be timed out and placed back at the menu.

Crystal, you suggested that you should just keep pushing the menu option.

Crystal, pay attention here. This is where it gets interesting.

If my dear granny ( who does not know how to work a computer and wouldn't use the online site ) took your advice and kept pushing the menu option, could she possibly end up in an infinite loop on your phone system. Let me explain it in terms you could understand. Granny calls in, gets timed out, pushes menu options again, times out again, start all over again.

If a rep isn't able to answer the call before the system times out, could she conceivably do this forever?

I eagerly await your response with your infinite knowledge of BB policy and procedure.