12-31-2011 06:07 AM
Just a huge, huge rant against Best Buy. I, like many others, fell prey to their promise of cyber Monday deals gone awry. I received a couple of letters telling me the item I'd purchased was on back order. At that point I had the option to wait to see what would happen or cancel the order. I opted to wait, thought I'd give it a couple of weeks and if it was still back ordered I'd get my husband something else. So, comes Dec. 14th, I get another letter telling me that the previous letters I'd gotten had mentioned a back order, but it would be now be fulfilled according to their "Christmas delivery guarantee by Dec 24th date"...blah, blah, blah. SOOOOO, I wait, and I wait and then comes the 23rd. I realize the letter had said they would send a tracking number which I never received. Now, I've decided I'll have to get a last minute gift and wait until sometime after Christmas and check out this "guarantee' to see what it was. Okay, so if you spend up to 50.00 dollars you get a 10.00 e gift card, anything more than that and it's 20.00. Okay, so at this moment I've decided to collect for not following through, and in the fine print I read: "excludes back orders". What a joke. So, fool me once Best Buy shame on you, fool me twice, shame on me. There are lots more places to purchase your high priced goods. You just lost a valued customer. Hope your lame, and yet deceiving promises were worth the amount you could have made on me. I've spent THOUSANDS at your store.
01-04-2012 11:25 AM
01-05-2012 12:13 PM
I can understand how frustrated and disappointed you must be feeling. I'd like to personally apologize for the poor experience and would like to see what I can do to bring a resolution to this situation.
I’ll be sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forwar
01-05-2012 01:55 PM
"I've spent THOUSANDS at your store" -
Customers like you are the only reason Best Buy is even still in business. Do a little homework next time instead of being a mindless sheep.
Not only did you pay too much, but Best Buy screwed unknown thousands across the country for failure to deliver goods THEY ADVERTISED!