BestBuy.Com

[Artacoyote]

I placed an order on 4/25/12 for a projector.  "Estimated" delivery was supposed to be from 5/1 to 5/4.  To date the projector has not arrived.  The sales people had assured me it would arrive between the dates.  I needed the product between those dates and Best Buy let me down.

Best Buy delivery sucks (for better lack of words).  I will NEVER again order anything through Best Buy.Com.  I am now seriously thinking of returning the product if and when I ever recieve it.  I no longer need it...

[Ryan-BBY Senior Social Media Specialist]

Hello Artacoyote -

Jesse from our Social Media team, will be reaching out to you regarding your order. Thank you for your continued patience!

[Jesse-BBY Community Connector]

Hello Artacoyote-

Welcome to the Forums, I hope you are having a great day.

I am sorry to hear about the issues with your order and not being able to get the projector within the time frame that you had expected.  I can imagine how disappointed you are in us, and honestly I can’t blame you for feeling that way.

From what I can see there was a system issue that prevented that SKU from being able to be ordered from the vendor which had caused your order to be “stuck”.  I have partnered with a contact within our online ordering team and unfortunately our only option was to have this order canceled.

I hope you understand that this is not the typical experience you’ll have when ordering from us.  I hope that in the future you give us another chance to meet your technology needs.

Respectfully,