11-11-2010 07:04 PM
I too placed an order with part search on October 25th!!! I still haven't received my package. I got an order confirmation with the correct address and UPS claims it didn't have a suite number. So, now it's on it's way back to them. Can someone help me? I tried to contact partsearch to let them know they had the wrong suite number, but nothing. HELP!
11-11-2010 09:59 PM
11-12-2010 09:54 PM
I’m in a similar situation. I recently purchased a replacement bulb for my TV and decided to use Best Buy because I’d always had a good experience with them. When I received my $200 bulb I removed the panel on my TV and discovered it was more than the bulb that was damaged. To make a long story short the TV was not repairable. I decided to call Best Buy to return my bulb that wasn’t even removed from the box. It has now been over a week and 3 phone calls later (over 2 hours on the phone and multiple transfers from department to department) I still have not received any help on where to send my bulb for a refund. This experience with Best Buy was the WORST customer service I have ever received in my life! I’ve been told the third party vendor that supplied this bulb no longer does business with Best Buy and they can’t give me any information on how to return this bulb. It should not be my problem is Best Buy decided to stop doing business with this vendor because they were doing business with them when I purchased it. The customer disservice rep from Best Buy said they will call me back in 24 hours with information but I’m certainly not holding my breath. I don’t think I’ll ever get the information on how to return this bulb! Best Buy may have saved $200 today but has certainly lost thousands of dollars in business. I will NEVER purchase anything from a Best Buy store or wed site again. Best Buy lost a great deal of business that I had planned on spending this coming holiday season. I will certainly spread the news of this situation to all of my friends and family. My friends and family will NEVER shop at Best Buy again!!!!
11-12-2010 11:58 PM
Ugh.... Scary stuff. I have also (in the past) had excellent experiences with Best Buy/Geek Squad in the Customer Service arena. It has only really been in the actual stores that I've had issues with any employee attitudes.
Does anyone know if the PartSearch people are the same ones that the GS would be ordering repair parts from? I called and spoke with a GS Agent (I believe) on Monday, about having the speakers and a bulb replaced in my 61 Inch Samsung DLP. They told me that they had to order the speakers, and they should be in our local Geek's hands within 2-3 business days, and set up my appointment for repair for tomorrow. I was told that I would receive a call on Friday (today) to confirm the time of the service. I received a call today (while in the hospital and not getting any signal - so it went to my voicemail) telling me that the parts are not available yet, and my appointment has been cancelled. I was told that they would be contacting me with further information, so I'm not spazzing out over it yet, but this is worrisome.
Does anyone know (like I said) if this break-up will wind up stopping GS from being able to replace my speakers?
11-15-2010 12:20 PM
The phone # for PARTSEARCH is correct,
there is no one there to answer,
Customers report that they are told to call back during normal business hours.
I called to verify, at about 12 Noon Central Time, and got the same message.
I am advocating for a customer that placed a COD order, and during the transition his order was lost.
11-20-2010 12:24 PM
Just wanted to post some clarification since I had expressed concern about the service department being affected by this situation.
The Geeks will be coming to make the requested repairs to my television on Tuesday, so request service, without fear!
11-21-2010 04:29 AM
FRAUD...YUP LIKE THE WARRANTY THEY CHARGE U FOR N YET ITS BEEN 2 WEEKS NO RESPONSE RE: INVESTIGATN...SHOULD BE PRETTY SIMPLE...INVENTORY...DATE, PRICE....THATS WHAT THEY SEND THE IRS RIGHT?
11-21-2010 09:42 AM
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