BestBuy.Com

[efbaseball]

I purchased a game for digital download through the Best Buy website, but unfortunately, the PC APP won't install correctly and I can't run the program.  I have already tried uninstalling it and doing it again but it won't work. My computer is a raly good Windows 7 computer that runs fine. How can I download the game that I purchased? 

[efbaseball]

it's been 12 hours and no one has responded

[Ryan-BBY Senior Social Media Specialist]

Hello -

Aaron from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Aaron-BBY Community Connector]

Hi efbaseball,

If you’re still experiencing difficulties, then you may want to try manually deleting the PC App data folder and reinstalling the program again.  The PC App data folder should be located here:

C:\Users\[Your Username]\AppData\Local\Apps

Once you’ve done so, reinstall the PC App from the following page:

http://www.bestbuy.com/site/null/null/pcmcat248100050003.c?id=pcmcat248100050003

You may also want to contact our PC App support team directly at 1-888-BEST-BUY (1-888-237-8289) if you haven’t already done so.  We aren’t able to provide detailed troubleshooting support online or by e-mail, but I have confidence that a phone rep will be able to help you find a solution.

[efbaseball]

Yes, I have done this before but it tells me that it can't find certain files necessary to run. I have already deleted all the files and uninstalled it but when i try to install the pc app again, the installer acts like it is repairing the program and not installing it. I have been at it for hours and i'm pretty sure theres nothing I can do. How can I access my download that I purchased? I don't wan't to waste my money.

[Aaron-BBY Community Connector]

efbaseball,

Like I mentioned in my previous post, you'll want to contact our PC App support team at 1-888-BEST-BUY (1-888-237-8289) if you've been unable to install and run the PC app - we do not have the ability to troubleshoot installation issues online or by e-mail.

[efbaseball]

In that case I would like a refund. Because I have not even accessed the product, I feel like I deserve a refund without any problem. Can you make that happen?