02-08-2012 05:54 PM
I ordered an expensive cappuccino maker for my wife for Christmas. Found at Costco.com for $ 1,149.99. Best Buy.com had the same model for $ 1,424.99. I called Best Buy.com to find out if they would price match Costco.com. The agent said yes they would, and she proceeded to place the order for me at the $ 1,424.99 and told me that she would have to send it over to get the price match credit adjustment for $ 298.79. Since I have a Best Buy credit account and silver rewards, I thought it would be great to purchase from Best Buy since they were price matching.
My bill came in January with no price match adjustment, so I called. It turns out the agent I spoke to and who placed the order for me was a "temporary" employee who is no longer there. Of course she didn't know her stuff because Best Buy apparently won't price match Costco.com or Sams.com. A case was opened and sent to the Credit Dept. Of course nobody called, but I get an email saying they are giving me a credit of $ 150.00. So I am still out $ 148.79. So I call back again today and find out the case is now closed. So I ask the agent, to re-open it and ask someone with the authority to make an executive decision to give me a call on my cell to discuss, because I am not going to let $ 148.79 jump out of my wallet because they didn't properly train a temporary employee on who they will and won't price match.
I didn't just make the order on-line, I purposely called to talk to an agent to make sure it would be price matched. It is Best Buys error, not mine, so why should it cost me $ 148.79? If this doesn't get fixed correctly, I will continue to call and write even if I have to go up to the President of Best Buy. I am retired an don't have an extra $ 150 sitting around in my pocket. But I do have time to put some posts on the Internet and Best Buy will be the last place I will buy products from in the future.
02-08-2012 08:40 PM
02-09-2012 11:06 AM
02-09-2012 11:47 AM
How much did you spend on Christmas last year? This was my wife's big present, intended to last for years for a simple pleasure she enjoys ever day. At Starbucks, for $6 a pop X 365 days = $ 2,190, so this is a better deal.
I did my due diligence as a buyer to find the best price. You totally miss the point that a volume buyer like Best Buy should be able to price match a volume buyer like Costco, or their "Price Match" is truly a "JOKE". Additionally, they won't take responsibility for improper training of a temporary employee and honor what was comitted to by that employee. If she had told me they wouldn't price match Costco.com, I would have said okay, I will buy it at Costco.com and been happy that I found the best price.
02-09-2012 04:55 PM
I appreciate you taking some time to contact us about the experience you went through trying to price match the Cappuccino maker that you purchased for your wife during Christmas. I know that I would be disappointed as well to find out that it was never matched in price when the agent over the phone said it would.
I am sorry for any miscommunication that this has caused you and I would like to look into this for you. Regarding our price match policy, we should be able to price match products provided that there is a local retailer in your area that has that item for that price in stock. For example, if you had a Costco store nearby that sold it for that price; we should be able to match the value. If it’s an online only offer or no Costco’s have the item in stock, we are unable to price match it. You can find more details about price matching at http://bbyurl.us/pricematch.
That being said, I can look into your order and see what is going on. I will be sending you a private message with some more details. To check your private messages, you must be logged into the forums and click the envelope icon in the top right corner.
02-11-2012 01:02 AM
LMAO "I am retired an don't have an extra $150 sitting around in my pocket." I DO HOWEVER have $1200 to spend on a cappuccino machine.
I saw that too and I almsot fell out off my chair.
Priorities. He has them.