BestBuy.Com

[schrum]

I ordered one last sunday and it stayed at "in process" for a week.. then suddenly it got backordered.. best buy sucks at these black friday/cybermonday  deals.. they should not lead people to believe that they actually sell enough items to people while still it clearly says "available online" then to find out that you just have to say sorry to people who you gonna give gifts to this christmas because Best Buy sucked at online orders.

[schrum]

Official Backorder email:

12/3/2011
Order Number: BBY01-XXXXXXXXXXXX

Dear XXXXXX:

Your backorder has been extended for 30 days, and we are still unable to identify an exact shipping date at this time. If this order remains unavailable for shipment in 30 days, it will be canceled. Your account will not be charged until your order ships.

If you would like to discuss other possibilities for fulfilling your order more rapidly, please call us at 1-888-BEST BUY (1-888-237-8289), and a Customer Care representative will be happy to assist you. Please have your order number handy.

Your options may include:

Finding a store in your area with your product in stock
Ordering a similar in-stock item that meets your needs
Cancelling your current order

Item details are listed below.

Thank you for your understanding in this situation, and we apologize for the inconvenience.

Thank you.
Best Buy Customer Service

QTY PRODUCT DESCRIPTION
1 Acer-Iconia Tablet with 8GB Memory-Silver-A500-08S08u
SKU: 3815032

[mr1132]

if an item is back ordred when they say it was In stock, shouldn't we be able to cancel the item? They lied and they do not have in stock. Give our money back so we can buy something in time for Christmas not wait 30 days just to find out they don't have it then cancel it. This is bs.

[catherinew]

http://finance.yahoo.com/news/early-holiday-winner-best-buy-011345143.html

this article details how best buy came out on top w/ black friday sales. they should perhaps redo that count in a few weeks after 3/4 of their online sales have been cancelled by them themselves.

[catherinew]

oh also if you want to cancel just go into your order on thier website click on the order number and you can click the cancel button. anything backordered can be cancelled.

[schrum]

self explanatory... i just want to acknowlege people like me who has not receive not even one reply from our HELPFUL BB moderators

[Mbrguy Emerging Expert]

The average response time is 3 to 5 days. You've only been here 22 hours. They work typically on a first-come, first-served basis. The people who have posted before you, are typically taken care of first.

[schrum]

thank you "moderator"

[Mbrguy Emerging Expert]

I'm not a moderator, I'm just attempting to explain how the form works.

[schrum]

oh i thought you are one.. because you are the only ONE replying to all our posts as if you are REAL MODERATOR