07-24-2010 04:27 PM
Talk about Unbelievable service and I'm talking the kind that is unbelievably poor poor poor.
I have had the opportunity to be hung up on TWICE because I wanted to make sure that:
1) The Payment I made was processed - NO email notifications for billing/payments statements recieved in a couple months now
2) Why I haven't received any Transaction statement (on paper) as I was offered.
I don't know why I was treated so poorly by the reps when the questions I presented to them were relatively benign and uncomplicated to answer. Talk about lowering standards of customer service.
I would also like to comment on how BAD the phone tree is - why not have Cutomer Service Rep as an option on the first menu? Why do I have to sit on the phone for ten minutes pushing buttons to get that result.
NO wonder people are upset by the time they talk to a rep - Looks like HSBC is setting that interaction up to fail.
So, I paid off my card while on the phone with a Supervisor and cancelled my card - I will not pay to be treated poorly.
07-27-2010 06:53 PM
Now I wonder why my final payment ( Supposedly done over the phone with a Supervisor ) has not cleared yet?
My other transaction has. I think i have every right to be concerned at this time.
HSBC + Best Buy = Poor Service
08-21-2010 02:19 PM
Talk about continued poor class on behalf of HSBC Best Buy CC -
So today I get a bill from them ( after clearing my remaing balance and canceling my card ), stating that I owe $15.00 for reg purch so I called them and they told me this was a processing fee. So let them know they are horribly mistaken because the supervisor I spoke to in July said I would not be charged because of the exceptionally poor customer service and subsequent frustration I had endured. So I ask the rep to remove the charge and she said she would speak with a supervisor - comes back and tells me it's a valid charge and there is no record of the previous supervisor's promise to not impose the charge.
So I speak with a normal supervisor and told them HSBC broke their promise and why wasn't this charge immediately applied to my remaining paid balance? I told them this is EXACTLY why I dropped the card and service. She said she would remove the charge and I'm doubting her words.
I looked back at my final payment and there is a charge of 15.00 followed by a negative 15.00. So it appears either it was removed or added under my nose while being told it would be removed. Very confusing and EXCEPTIONALLY underhanded.
Regardless if the "supervisor" removed this fee and I have my doubts, I still submitted a complaint to the Better Business Bureau.
wow, thanks for keeping it classy and greedy and full of crap HSBC!
08-23-2010 08:26 AM
About the $39.00 late fee? I mailed my check 7 days before the due date, the 7th of the month. But when I checked my account, it didn't post until the 8th.. I called them and they said it took 4 days to post. I think that they did this on purpose in order to beat the new credit card law. Wish there was some way to investigate this issue. Every place I went to on line drew a blank though. Could they have that circumvented also. What a ripoff.
09-05-2010 05:13 PM
I never have a problem with HSBC, i read the fine print on my statement, I don't assume no interest for 12 months, means no payment for 12 month because it didn't say so. If you don't know ask them to clear things up don't wait till the due dates come around and said you didn't know. I ,make my payment on TIME online and at least 4-5 business days if my due date is on a holiday or weekend i know banks won't process until the following business day. I never mail cheque because i know it takes around 2-4 business days to arrive and if the mail is lost and you are charged late fees? who are you going to blame yourself obviously you took the risk of mailing it. Sorry, but it's all your own fault for not asking question and you took it all in your hands to do thing your way because it's more convience for you. Beside, why would you even think bank financial will hold on to your post-date cheque and leave it all on there table because you don't have the funds yet on that date?? Sorry banks are there to take your cheque they're not there to mantain everyone post-date cheque and keep track of over millions of customer everyday, and to ensure you have funds that date. I luv to hear all these complaint but not even one is valid, banks has a automatic system that each time you start a transaction it will have a 30 days billing cycle from date of your purchase regardless if it falls in a weekend or holiday.
Do people every ask questiion when it comes to there financial life anymore or wait till the last moment and said it's not my fault or I didn't bother to ask.
Love how people say they never get there bill for the past 2 months so they decided not to pay and thats why there account is suspended for non-payment and they have been using the product still.
So the bank is responsible to call every new customer to make sure they have the correct address.
My post may light up some people out there and tell them to wake up in reality and stop being naive and lazy, and you are a grown adult now. Go to court and tell them you weren't aware but it's on a contract, who will the judge take side??