BestBuy.Com

[manhefresh420]

MY NAME IS    ... PANINA {removed per forum guidelines}

ORDER DATE ... 4-10-12

ORDER NUMBER:... {removed per forum guidelines}

I PLACED TWO ORDERS BACK TO BACK LAST WEEK ONLINE....ONE FOR A LAPTOP FOR $699 AND ONE FOR A 32GB SD CARD FOR $85 .....AFTER WAITING TWO HOURS I GET AN EMAIL SAYING 1 ORDER WAS CANCELLED AND ONE ORDER WAS READY FOR PICK UP???

BOTH WERE PAID FOR WITH THE SAME GIFT CARD , SAME BILLING INFO NAME ETC, NOT A SINGLE PIECE OF INFO DIFFERENT .....I WENT TO THE STORE AND CHECKED THEY SAID THEY HAD THE LAPTOP, I SHOWED THEM MY RECEIPT FOR THE GIFT CARD PLUS THE RECIEPT FOR THE ORDERS AND THEY DIDNT UNDERSTAND EITHER IN FACT THERE OPERATIONS MANAGER EVEN TRYED TO CALL AND GET SOME ANSWERS BUT NO LUCK....IVE BEEN TOLD I WILL B CALLED BACK IN 24 HOURS 48 HOURS 3-5 DAYS NOW WHEN IS SOMEONE GOING TO CALL ME??? WHATS GOING ON?? I NO LONGER HAVE THE  GIFT CARDS AND NEED A NEW GIFT CARD SENT TO ME ASAP SO I CAN COMPLETE MY PURCHASE.

BEST BUY THIS ISNT THE FIRST TIME THIS HAS HAPPENED WHEN WILL IT STOP???

[Ryan-BBY Senior Social Media Specialist]

Hello manhefresh420 -

Sean from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Sean-BBY Senior Social Media Specialist]

Hi manhefresh420,

Thanks for reaching out to us and I apologize that your order was cancelled, even though the other order you placed at about same time went through with the same information.  I can only imagine how frustrating this would be, seeing as everything was put in the same.

According to our records, we show the same reason for cancellation, which was we were unable to verify the information.  Most often, this means that something was put in the order incorrectly, however sometimes it can mean that something with the order conflicted in our system.  Unfortunately we don’t have a more precise answer as to what happened, however I can certainly try to suggest replacing the order and seeing if it works.  Otherwise, you can certainly purchase in the store itself and they should be able to assist you.

Thank you again and if you have any questions, please let me know.

Regards,

[manhefresh420]

I said i do not have the card anymore and have requested to be sent a new card and have heard NO response....can u please send my card to the address on my order please? Any help sometime soon would be greatly appreciated!

[Sean-BBY Senior Social Media Specialist]

Hi manhefresh420,

I have reached out to our support team to look into reissuing the gift card.  Once I have more information, I will be sure to let you know.

Thanks so much,

[manhefresh420]

Hopefully that will be soon, i have called to many times to count and never get any answers...i have been to the store ,showed my original receipts for the gift card to the operations manager, offered to fax any info, .. this is not acceptable and i should be given my money back plus extra ASAP

[manhefresh420]

Have you heard anything? Its been nearly a month now...this is truly pathetic ...you should be closing down bestbuy.com and not 400 stores....that's obviously to trap peoples money up from online orders and earn interest on it for months at a time.....WITH NO EXPLANATION NO APOLOGIES NO COMPENSATION OR ANYTHING!!!

Where is my money???????

[manhefresh420]

???

[Sean-BBY Senior Social Media Specialist]

Hi manhefresh420,

Thanks for getting back to us and I am so sorry for the delay.  I did look into it and it looks like a new gift card was actually shipped out to you.  According to the information, it was received and has been used as of yesterday.  Again, I am sorry for this experience and if you have any questions, please let me know.

Regards,

[manhefresh420]

It wasn't received by me ..ive actually been out of town, its odd you would send $900? and sum odd dollars out with no signature or shipment notification to me...so it's looks like someone has stolen my card now?? This is NOT ACCEPTABLE!...who signed for my gift card or accepted the package????