BestBuy.Com

[Rockoman]

I live on a TERRACE and they shipped to the same address on an AVENUE. My address on BBY.com is correct, but the tracking address is different. The order is already "delivered". I sent BBY.com an email and have not heard back from them. What are the odds they will re-send (or find a way to get the already delivered packaged) to me?

[Ryan-BBY Senior Social Media Specialist]

Hello Rockoman -

Jesse from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Rockoman]

Thank you for the reply. I look forward to hearing back soon.

[Rockoman]

Still no response.

[Jesse-BBY Community Connector]

Hello Rockoman-

Welcome to the Forums!  I apologize for the delay in my response and I appreciate your patience with us.

I was able to locate your order using your email address and I see that the dotcom team was able to resolve this issue for you.

I am not sure how this mistake was made in the first place as I see your address being correct in our system as well.  If you do need further assistance please don’t hesitate to let us know.

Have a great weekend!

Respectfully,