Well - this may be the single worst customer service experience I've ever had and it happened w/ Oscar at Best Buy in Woodside NY( the guy refused to give his name but the manager let it slip ).
My computer was recently hit with a virus that needs to be taken care of by bringing it in to the store - and the one on Northern and 50st is the most convenient for me.
I have geek squad coverage known as " whole home service " and I simply wanted to make sure, before bringing it into the actual Best Buy store, that I was covered for whatever needed to be done for it be fixed. I would need to provide my name and my email address, they'd check my account, and I'd know what my expenses, if any, were.
I called around 10:15 this morning to Geek Squad at that location and the phone was picked up by someone who said that they were in the " repairs section " ( whatever that is ), and that the " systems analysts " were in the front.
Long story short: he wouldn't look up my account to see if I was covered, accused me of not understanding and not listening when all I wanted to do is to be passed to someone who could look up the info I needed, refused to give me to a manager and then refused to give me his name.
After 39 minutes on hold to speak to a manager - from 10:20 - 11:09, I was picked up by a store manager named Julissa ( sp? ) who identified shy-guy-who-won't-give-his-name as: Oscar who works at Best Buy in Woodside NY.
I've lost track of how much I've bought from BB over the last 2 years - two 40 inch Sony LCD's, 2 sets of cables, countless gifts for kids including gaming consoles, dvd's, joysticks
So, Best Buy: you can thank Oscar at Geek Squad in Woodside NY, for making me an ex-customer. Funny, how in an economy like this someone who works in a CUSTOMER-oriented business thinks he can cop an attitude like that.
Anyway, I am now waiting for " Tony " to call me back with what should've been a simple answer to a simple question.
Pro-tip for Best Buy: If you can't train your staff to have competence, at least train them in their manners
P.S I would appreciate it if anyone who has had a similar experience would priv-msg me with individuals ( email addresses, etc ) who I can contact to make this complaint sink in. I'm not holding my breath that my post wil get too far up the foodchain at BB.
/endofrant
