03-25-2012 09:15 PM
I signed up for the Best Buy credit card through HSBC as part of their promotion for 36/months Interest free in August of 2010. The employee had confirmed with me multiple times that the only thing extra I was signing up for besides my purchase was the 'Best Buy Black Tie Protection Plan'. For the past year and a half I have been unable to access my mail and had setup an automatic payment to pay the credit card unknowingly being charged more than I had agreed to.
I opened my statement for the first time this morning and noticed that there had been a charge fee for "ACCT SHIELD PLUS". What is this "ACCT SHIELD PLUS" I wondered? After doing research and contacting the store and HSBC customer service I had been told to my surprise I had signed up for this plan when I signed up for the credit card.
In disbelief I went through my original bill of sale and all agreements and paper work I had signed and paperwork I was given a copy of from the store and nowhere does it list I had purchased or signed up for the "ACCT SHIELD PLUS". I started to do some digging on the topic and found that I am not the only one who Best Buy had forced into this agreement without my consent and violating all my rights as a customer. I even travelled to the store and spoke to an employee and he had mentioned to me in a "hush hush" environment that he and the store receives a kickback for every person they sign up and he too had admitted to "checking the box" even without the consent of the customer in the past.
Am I surprised? No, not the slightest bit, this is exactly what I would expect from this corporate giant who seems to care none for their customers and seems to omit the ethics training portion of their employee training.
Please know your rights and check your statement to see if you are being charged monthly for the same fees as me. If you too were taken advantage of like I was, check your records and find out how this all happened and take the appropriate actions to have this charge taken off your monthly statement.
03-25-2012 11:47 PM
03-26-2012 08:07 AM
03-26-2012 08:49 AM
03-26-2012 12:19 PM
03-26-2012 02:54 PM
Where in all the documentation I was given does it disclose this. Odd that I was only shown this on a screen, how about the elderally or medically challenged who have trouble reading this LED screens or individuals who have trouble reading english. I was never given any documentation about what I had enlisted in nor was I given a copy of my signature. I am really upset at the way Best Buy is handling this situation and I see I'm not the only one who was taken advantage of according to the Better Business Bureau. Its funny how Best Buy wants your business, they stick you with a TV then they want you OUT OUT OUT of the store as soon as possible.
03-26-2012 04:20 PM
04-02-2012 03:26 PM
Thank you for contacting us with your concerns and I am very sorry for any misunderstanding. However, please allow me to clarify that our store employees do not receive any type of commission, to the best of my knowledge.
Also, as it appears you are aware, HSBC is a separate company from us whereby they provide credit card services to our customers, and I am very sorry to hear that you believe you were opted into HSBC’s Debt Cancellation program by mistake. Please allow me to assure you that this program is offered solely as a benefit to those who wish to take part, and I apologize again if that was not the case.
In order to cancel this service HSBC does require that you contact them directly due to security reasons. You can reach HSBC’s Debt Cancellation department directly at 1-800-298-4280. Also, when contacting them I would suggest requesting that they provide you with a copy of your application demonstrating where you had opted into their service for your records, and any possible credit for the fees as well.
Please feel welcome to send me a private message if you have any further questions.
Thanks again and best wishes,
|Sarah|Community Connector | Best Buy® Corporate|