BestBuy.Com

[lalaoh3]

While looking through this forum, I'm seeing that this is a common problem. But I also see that people get responded to pretty quickly on here, so I'm optimistic.

My story's as follows: went to use my iTunes Gift Card, got the invalid message; contacted Apple, they said that it was purchased on 12/27/2007, cancelled by Best Buy, and that's as far as their help goes.

Not sure what the next step is, but I appreciate the time and help!! :-)

[Dorothy-BBY Community Supervisor]

Good afternoon lalaoh3 -

Karina, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you!

[Karina-BBY Community Connector]

Hello lalaoh3,

Sorry to read that you have an invalid iTunes gift card, I will be happy to see what I can do for you.

Now, you say that this gift card was purchased back in 2007. Was it you who made the purchase or was it a gift?

Look forward to working with you.

[lalaoh3]

Thank you for getting back to me!  I received the card as a gift.

[Karina-BBY Community Connector]

lalaoh3-

I see it was a gift. Please check you private messages, were I have requested further information from you to see how Best Buy® can help you. To view you private messages log into the forum, click in the envelope icon that is located at the top right corner of the forum.

Thank you,

[karenj09]

Today, I discovered that I have the same problem. I scratched the seal off a $15 itunes gift card from Best Buy, and it said it had been cancelled. I received this card from my Best Buy Rewards program. Part of the reason I purchase larger items at Best Buy is because of the Rewards program...if it turns out that the rewards aren't redeemable, I'd definitely be more likely to make my purchases elsewhere. Any assistance you can provide would be much appreciated - thanks!

[lalaoh3]

Yeeeea, best of luck with trying to get this issue resolved. They gave me the runaround for weeks, so I finally just gave up.

[Karina-BBY Community Connector]

Hello karenj09-

Thank you for postings your question on Best Buy® forums, after reviewing your account I you are working with Aaron to resolve your concern.

At this moment continue using Aaron as your point of contact.

Have a great weekend,

[itunesnoworkie]

Same problem here. I have my original receipt from BB dated from 2009. Please advise on how to correct. Thanks

[Karina-BBY Community Connector]

Hi itunesnoworkie,

I will be happy to review your iTunes receipt and see how our team can help.

I have sent you a message requesting additional purchase information, to view the message, please log into the forum and select the envelope icon.

Thank you,