BestBuy.Com

[grav8e]

http://bb.lithium.com/t5/BestBuy-Com/Gift-card-not-activated/m-p/258696

Pertaining to the thread linked above, I also received a gift card that Best Buy is saying was not activated.  This was a gift from someone who is on a limited income, so I don't want to embarass her or make her think she has to replace it or put any additional money into it.  I also want to make sure that, if the card is not valid, that she was not charged for something she did not receive.   Is there a way for BB to check the card number to see if it was properly purchased?  If so, I would like to either get this card properly activated or replaced with a valid card.

[Ryan-BBY Senior Social Media Specialist]

Hello grav8e-

Melissa from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Melissa-BBY Senior Social Media Specialist]

Hi grav8e,

It sounds like the gift card was a generous gift from the giver, especially if they are on a limited income. I am sorry to read that the gift card was not activated when you received it however. I would have been disappointed as well, if I had been in a similar situation.

I would be happy to look into the gift card situation with you, but to do so I would need to obtain some additional information from you. If you could please send the gift card number to me via Private Message, using the link in my signature below, this should assist with locating the purchase and determining what options may be available.

Sincerely,