BestBuy.Com

[howens64]

On 1/29/12 I ordered a refurbished Blackberry tablet.  The Best Buy web site said this was in stock and I should get in about a week.  Great news to me since it was for my daughters birthday in two weeks.  On 1/31/12, I received an email from Best Buy customer service saying that the item was backorder and would ship in 1-2 weeks.  When it was nearing two weeks I called Best Buy and was told it would be shipping in the next couple of days.  Today, when it is past two days I called to find out what date it is shipping.  I was told they could not give me a ship date. 

ABSOLUTELY HORRIBLE BUSINESS PRACTICE. Not only that, but when I asked to speak to a supervisor the supervisor was horribly rude and hung up on me.  (Don't speak to Derrick Employee #{removed per forum guidelines})  He was horrible and obviously does not know what you should do to keep your customers happy.  I will never purchase again from Best Buy although I have been a loyal customer for years.  I asked that they either find out when it is shipping or make it right by sending me something they had in stock for the same price.  They were of no assistance!  Still have no clue when my tablet is shipping.  They also said that just because they say the have it in stock, that does not mean that they do.  Beware because if it goes on backorder, they will not be able to tell you when it is going to ship.  Really sad that a business takes advantage of people in this way.  I would have canceled this order  two weeks ago if I had known that the email they sent was untrue.

[APR28]

Good ole BB...breaking the hearts of little girls across the country.

[Ryan-BBY Senior Social Media Specialist]

Hello howens64 -

Doug from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Douglas-BBY Community Connector]

Hello howens64,

Welcome to the Forums.

I apologize that we didn’t have one of those refurbished BlackBerry PlayBooks to ship you right away.  Occasionally we do get more orders than we have in stock and due to a delay in processing we aren’t able to catch it right way.  I see that since posting, your order has shipped and should have arrived today.  Thanks so much for your patience.  I hope it’s a hit with your daughter.

I will be sure to make your comments about Derrick available to our management here at corporate.  It’s important for our supervisors to be able to step up and turn around difficult situations like this and I’m sorry that we weren’t able to do that for you when you called in. 

Cheers,