BestBuy.Com

[Bubba]

I've accessed BestBuy.com many times from this computer.  Today I got this message:

Access Denied

You don't have permission to access "http://www.bestbuy.com/" on this server.

Reference #18.ea45d8c8.1292874329.1c1cd69c

Any ideas?  I have no problems accessing other sites today.  I was able to access the Best Buy community site via a link a friend sent to me.

[vitorpereira]

Try the mobile site as stated before  http://m.bestbuy.com

[Bubba]

Thanks. A bit more awkward to use, but I can access it. Does that give any hint as to the problem with reaching the "regular" Best Buy site, given that I'd never had a problem accessing it before?

[vitorpereira]

All I know is that they're having "problems" since last Friday and they have people working on it around the clock. They must be rewriting the whole site from scratch  :-)

[emualtor]

They had a security breach and they block everybody outside of the U.S. That's the lamest way to handle a situation like this.

Block Turkey or China but niot the EU.

[Elizabeth-BBY Community Supervisor]

For those international customers having difficult accessing our BestBuy.com site:

We recommend you first try clearing your cache.  Browser instructions are included below.

• Firefox: http://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache?s=clear+cache&as=s

• Safari: http://support.apple.com/kb/HT3643 (search page for “Clearing History”)

• Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95582

• Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/Clear-the-history-of-websites-youve-visited

If this does not work, our mobile-enabled site m.bestbuy.com is an alternative option; you can also call 001-281-742-5268 at any time for assistance or to place your order over the phone.

I understand how frustrating it is that you're unable to access our site in the middle of the holiday shopping season, and we apologize for any inconvenience or confusion it may have caused.

Thank you,

[emualtor]

Why do you believe that the problem is at the users end? Clear the cache? Oh, pleeeeeeeeeeeeeezzzz!!!

The world is blocked on your side, not ours.