BestBuy.Com

[Elizabeth-BBY Community Supervisor]

This morning, BestBuy.com listed the Samsung 52" LCD HDTV (sku 8749287/model LN52A650) with an incorrect price of $9.99. 

We sincerely apologize for this error and make every effort to ensure issues like this do not happen.  While we are truly embarrassed that this occurred, Best Buy will not be able to honor the $9.99 price indicated for the TV on our website as it is an error.  All current and previous orders made for the TV at this price on BestBuy.com will be cancelled, and customers will be refunded in full for the purchase.

Please refer to our Conditions of Use on BestBuy.com, which include the following:

Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Best Buy will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Best Buy's Return Policy.

Again we apologize for any inconvenience.  Please know that we do take this concern very seriously, and we are documenting all of the concerns posted here for continued internal review.  We thank you for sharing your feelings regarding this matter.

[Elizabeth-BBY Community Supervisor]

Here is a copy of the email notification that was sent this afternoon to impacted customers:

There was a pricing error on the Samsung 52" LCD HDTV; as a result, your order will be

cancelled and you will not be charged for this item. We are sorry for this error and apologize for

any inconvenience. If you have any questions concerning our policies, please review the

"Conditions of Use" which are found at www.BestBuy.com.

Please note that while your credit card hasn't been charged for the cancelled item(s), the

authorization for funds may still reserve available account funds. Authorizations for funds

generally expire after 7 days, but some credit cards may keep them open for a full billing cycle.

Please contact your credit card company with questions you may have on their process.

If you used a gift card for this order and no longer have it, please call us toll-free at 1-888-BEST

BUY (1-888-237-8289) and we will send you a replacement. Please do not hesitate to contact us

with additional questions.

We are sorry for this error and apologize for any inconvenience.

[Elizabeth-BBY Community Supervisor]

Our stores are NOT honoring this offer.

[Elizabeth-BBY Community Supervisor]

Here's more information on the Authorization Process for BestBuy.com.

[Elizabeth-BBY Community Supervisor]

I'd like to thank our customers for their honest conversations regarding this error and our response.  Be assured we are listening!