BestBuy.Com

[db818]

 I ordered a Nintendo 3DS for my son for Christmas online with the store pick up option.  I went with your company because you were offering a $50.00 gift card with purchase.  That was back on December 10th and have not received the gift card as of yet.  I saw where another customer had received a responce from you on here and figured I would try to as well.  I have called and submitted a claim, emailed BestBuy, and visited my local stores customer service department without any results to get my gift card.    If someone here could help me that would be greatly appreciated as I would like to use the gift card towards the purchase of some games for my sons new 3DS.  Thanks in advance for any assistance you may be able to provide.

[Ryan-BBY Senior Social Media Specialist]

Hello db818 -

Brendan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[db818]

Okay, Thank You!

[Brendan-BBY Community Connector]

Hello db818,

Welcome to the forum!

I apologize about the long delay with our response. This has been a pretty busy holiday season and we have been pretty backed up with customer inquiries.

I would have been more than happy to send out a gift card here, but it looks like someone already beat me to it. I can see a case being created and a gift card dispatched in our systems. If you would still need some assistance, feel free to reach out to us and I will do what I can to help. I hope you had a great holiday!

Regards,

[db818 · Accepted solution]

Thank you, I understand completely about the holiday rush.  Got my gift card in the mail the other day!  You guys are great! Take care, DB