BestBuy.Com

[hox]

Hi there,

I've checked the boards for possible solution for my cancelled iTunes card  and came across many people having problem with cancelled iTunes gift card cancelled by BB. I bought mine as a package of 4 $25 gift cards about 1.5-2 years ago, and never got to use this last one. 

I contacted Apple and they can't reactivate the card that was cancelled, and was referred to BB. I called the local store and I was asked for a receipt that I don't have any more. I was so mad, and  I am still mad. I feel like I was cheated out of my own money.

Does anybody have a solution, or could tell me how to get my iTues card reactivated or reissued for the amount I paid?

Thanks.

E

[hox]

BB Admins ... what can I do to resolve my problem? Any word/help/suggestion ...????

[CrystalWoW Community Veteran]

Average response is 3-5 business days. You posted last night after business hours so someone will be able to assist but in general they do need the receipts but may be able to help you locate them.

[hox]

Thanks.

[hox]

This is very frustrating, to say the least. The only lesson that can be learned form here is not to buy this stuff from Best Buy any more. It is obvious that this problem with cancelled iTunes cards is pretty wide spread, as I'm not the only one, and nobody is offering any solution.

Admins!!!!!!

This is iTunes reply to my Best Buy cancelled gift card.

Dear XXXXX,

Welcome to iTunes Store Customer Support. My name is Kishore and I am glad to assist you today.n

Thank you for purchasing an iTunes Gift Card. I'm sorry to hear that you have been unable to use it.

My records indicate that your iTunes Gift Card (XXXXXXXXXXXXXXXX) has been canceled and that Best Buy provided a refund for the purchase price. I can't reactivate the card for you.

I recommend you contact Best Buy to pursue a resolution to this issue. If you received this card as a gift, you may wish to contact the person who purchased it.

I hope you find this information helpful. Thank you for being a valued member of the iTunes family. Apple appreciates your business.

Have a good day!

Sincerely,

Kishore
iTunes Store Customer Support

Please Note: I work Sun-Wed & Sat, 7AM-4PM (CST)

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

[Dorothy-BBY Community Supervisor]

Good afternoon hox -

Karina, from our Community Connector team, will be reaching out to you regarding your iTunes concerns.  Thank you!

[Karina-BBY Community Connector]

Hello hox,

I can understand the frustration you are experiencing by not being able to use your last iTunes gift card. 

Thank you for reaching out to Best Buy® via the forums, I will be happy to see what I can do for you.  Please take a look at your private messages, I have sent you a message requesting information from your original receipt.

I look forward to helping you,

Karina | Bilingual Community Connector | Best Buy® Corporate Campus
Twitter: Karina_BestBuy |Website: http://forums-es.bestbuy.com/bbes/
" Creating meaningful communication in a virtual world "

[hox]

I got no private message form you.

Thanks.

[Karina-BBY Community Connector]

Please check again