01-11-2011 01:00 PM
My sincerest apologies for not replying to you sooner about this issue. Thank you for voicing your concerns with us here and I would be happy to look more into this for you.
I'm sending you a private message to gather additional details. Please check it at your convenience by logging into your account and clicking on the letter icon in the top corner.
01-12-2011 10:49 AM
01-17-2011 11:09 AM
It took almost 3 weeks to get this straightened out for me, and I was dealing with someone (nice guy, don't get me wrong) from their corporate offices, and he still really didn't help too much. I had to email and call back several times after he said I would get my refund, finally a week later I got it. From my experience, BestBuy certainly does not go out of their way to make things right for the customer, or to keep that customer's business. Threatening with actions was the only way to get my point across, it seemed. I've talked with several people that were in the same situation, they promptly received rewardzone certificates and giftcards for the screw-up...I didn't get anything but "we're sorry", lol. If you dont mind me asking, tchang, what items did you order?
01-17-2011 11:25 AM
01-17-2011 01:29 PM
Oh, wow. See, that's part of my problem as well. Everyone is getting different results in this situation because BestBuy doesn't know what to do. I was told it would be impossible for them to honor the transaction because of stock issues (I also ordered Wanted Collector's Edition). However, I was told the same thing for Hellboy 2 Collectors Edition and it shipped even after they said it wouldn't. I hope you get what you are after, it's been very frustrating I'm sure. I have accepted the outcome in my situation, but it still leaves a bitter taste even now.
01-18-2011 02:28 PM
I just spoke with our Dotcom Research team about your order, and was informed that your items are still unavailable at this time. However, I do have some other information to relay to you, so I'm sending you a private message. You may check your private messages by logging into the forums, then clicking on the envelope icon in the upper right corner of the page.