BestBuy.Com

[tchang]

hitechkoolaid:

I saw bestbuy labeled your original message as solved. Can you give us an update?

[laundrymatt77]

I would also like to know what happened with this situation, if you wouldn't mind letting us know. Best Buy is being no help to me right now. I am planning on contacting my state's AG, and the FTC. I am also planning on doing chargebacks with my card company for fraudulent charges. Of course, none of this would be neccessary if Best Buy would simply contact me about the situation. They do not respond at all, except to tell me they received my response and would get back to me.

[Dorothy-BBY Community Supervisor]

laundrymatt77 and chipange -

I have asked one of the Community Connectors to reach out to each of you.  Thank you for your patience as I am confident that the Connectors will contact you when we return to the office on Monday. 

[tchang]

And nobody even cares about me or you simply didn't even read through the enitre thread? Bestbuy, you're making things worse....

[CrystalWoW Community Veteran]

As stated in many places, if you only put your issue on other peoples threads, you are much less likely to get immediate attention. It is better to have your own thread as then they for sure assign you to a connector.

[Dorothy-BBY Community Supervisor]

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tchang wrote:

hitechkoolaid: Did Bestbuy honor this deal? The last message posted by BBY states that the issue has been resolved. Is it true? I just placed an online order and I found this which is very unpleasant.

Bestbuy, if you can post how you resolve this issue, it would be great.

Thanks,

---

My apologies tchang. In your post, you did not indicate you had a problem, you just said you placed an online order and found this which is very unpleasant.  Please let me know if you are having issues and I would be happy to have someone look into this for you.

[Justin-BBY Community Connector]

Hello laundrymatt77-

I sincerely apologize for any confusion on your recently placed online DVD order.  I would be happy to look further into this for you and share additional details with what I find out. 

After researching, I see that Dean from our Corporate Offices has already started researching your situation and should be in touch with you soon.  I'd recommend working directly with him for any additional concerns you have about this matter.

Sincerely,

[Justin-BBY Community Connector]

Hello Chipnange2-

After reading your post, I'm understand your position about your recent online order situation.  However, I would be glad to look more into this situation for you. 

I'm sending you a private message to gather more details.  You may check your private messages by logging into our forums, then clicking the letter icon in the upper right corner of the page.

Thank you for bringing this to our attention!

Sincerely,

[TheNeck]

I have a problem with my 2 for $22.98 orders as well. If somebody could help I would appreciate it. Also i didnt want to create my own thread since this one is already here and pertains to my problem. If anybody can help me i would appreciate it. Thank you and have a nice day.

[Chipnange2]

Thanks, Justin. I replied to your PM. I'm just checking to see if you got it because I never heard back. Thanks again for any help