BestBuy.Com

[srkelley2]

Best Buy wouldn't have to comp a laptop if they simply did as they said they would....

[Feliciarb]

Who said ANYTHING about comping a computer?!?!?!?! I would NEVER expect that! It's not good business sense! How is THAT relevant??? But again thanks for your input, but this is not facilitating a solution.

[Feliciarb]

@srkelley2..... that's my sentiment exactly!

[Feliciarb]

EMAILED RESPONSE FROM BEST BUY REGARDING THE LENOVO LAPTOP I ORDERED ON THANKGIVING MORNING:

From:Facebook (Facebook@bestbuy . com)

Sent:Mon 12/12/11 9:45 AM

To: Felicia B.

Hello Felicia,

I hate to be the bearer of bad news, but the laptop you ordered is no longer available and we do not expect to receive any additional shipments.  This unfortunately means that your order may be cancelled.  Our order support team is currently investigating alternative solutions, so I’d encourage you to keep an eye out for a message from them in the next few days.

If you would like assistance locating another laptop, please let me know.

Agent Aaron

Geek Squad® Community Connector
--------------------------------------------------------------------------------------

IT HAS NOW BEEN 8 DAYS SINCE I RECEIVED THIS EMAIL AND I HAVE YET TO BE CONTACTED BY ANYONE ON THE ORDER SUPPORT TEAM WITH ANY ALTERNATIVE SOLUTIONS. MY CREDIT CARD HAS ONCE AGAIN BEEN AUTHORIZED. WHEN WILL SOMEONE BE GETTING BACK TO ME??!?!  TRYING TO GET THROUGH TO SOMEONE IN CUSTOMER SERVICE IS A JOKE!! I WOULD APPRECIATED SOME FOLLOW-THROUGH WITH THIS ISSUE FROM A BEST BUY EMPLOYEE.

[Feliciarb]

EMAILED RESPONSE FROM BEST BUY REGARDING THE LENOVO LAPTOP I ORDERED ON THANKGIVING MORNING:

From:Facebook (Facebook@bestbuy . com)

Sent:Mon 12/12/11 9:45 AM

To: Felicia B.

Hello Felicia,

I hate to be the bearer of bad news, but the laptop you ordered is no longer available and we do not expect to receive any additional shipments.  This unfortunately means that your order may be cancelled.  Our order support team is currently investigating alternative solutions, so I’d encourage you to keep an eye out for a message from them in the next few days.

If you would like assistance locating another laptop, please let me know.

Agent Aaron

Geek Squad® Community Connector
--------------------------------------------------------------------------------------

IT HAS NOW BEEN 8 DAYS SINCE I RECEIVED THIS EMAIL AND I HAVE YET TO BE CONTACTED BY ANYONE ON THE ORDER SUPPORT TEAM WITH ANY ALTERNATIVE SOLUTIONS. MY CREDIT CARD HAS ONCE AGAIN BEEN AUTHORIZED. WHEN WILL SOMEONE BE GETTING BACK TO ME??!?!  TRYING TO GET THROUGH TO SOMEONE IN CUSTOMER SERVICE IS A JOKE!! I WOULD APPRECIATED SOME FOLLOW-THROUGH WITH THIS ISSUE FROM A BEST BUY EMPLOYEE.

[l_magoo]

This company needs to do a lot of responding.

I just read an interesting post on Best Buy's Ethics Officer's page (Kathleen Edmonds). She noted that a Geek Squad employee inquired about the ethical validity of BB practice of holding back mercahdise. Mrs. Edmonds felt that this was a pro-consumer practice because it ensured the store would have adequate stock for when the prodcut appeared in the weekly sales ad, and various other reasons.

I wonder if Mrs. Edmonds thinks BB's cancellation of Scottg999's Dynex tv order, the same TV that went back on sale this week was ethical? I wonder if she has ever read any of the posts on this board?  I'd make a direct post on her page to ask her, but there is no link to do so.

[Feliciarb]

I FINALLY got resolution for the Lenovo laptop fiasco!! After spending 2 1/2 HOURS on the phone with Customer Service, I ended up getting a HP E-Series laptop ($329.99 model 2000-365dx) and got it for the same $179 sale price of the Lenovo!! Best Buy ate the $150 difference. I was able to pick it up at a local store last night instead of waiting for it to be shipped.

STAY CALM, BE PERSISTANT, AND DON'T GIVE UP!!

[NYmama]

Good for you!  That's what they should have offered you  in the first place!

[peejay]

FINALLY! And right on NYmama, that's what they should've been doing all along! I hope everyone in the same boat sees this and does the same!

[Feliciarb]

It was refreshing to get a rep who showed some COMPASSION AND EMPATHY!! Even though a 2 1/2 hour call would destroy her stats (she was only working a 4 hour shift), she refused to get off the phone with me until we had this resolved! She was AMAZING!! That is what TRUE Customer Service is all about! I hope I am sent a survey for HER service because she needs to be recognized for HER efforts. I still won't shop with Best Buy anymore, but I'm happy there is at least ONE Rep who cares about the CUSTOMERS.

[Feliciarb]

bump