11-27-2011 08:48 AM
I have read many posts on here with individuals that have had the same problem as me. I ordered an iTunes Gift Card with digital download on Thanksgiving. I have still not received it! Most individuals have been told to wait 24- 48 hours. I have waited longer than that and I have yet to receive my gift card! Will someone help? I understand technical difficulties, however, if it is a known problem Best Buy should proactively respond to us who ordered the gift cards.
11-28-2011 08:43 AM
I am on my 12th call in the last 2 days with Best Buy trying to resolve the same issue. I have been on hold on certain calls for an hour or more only to find that they are the wrong group and be transferred to another never ending wait. All told I have devoted over 4 hours of my life to try and resolve a $20 savings. 5 bucks an hour.........Not worth it and I can't say strongly enough how terrible this experience has been. I will NEVER purchase anything from Best Buy online again.
11-28-2011 08:56 AM
I am having the exact same problem... They insist that it has been delivered but it hasn't...I don't know what to do other than dispute the charge when i get my bill... I have written letters and wasted countless hours on the phone. At least I know there are other people having the same problem which makes me think that will solve the problem soon. The last correspondance I had with BB they told me to wait until Tuesday. When tomorrow comes, and I still dont have any results, then I am going to have a major issue. This is not the kind of customer care that we should receive.
11-28-2011 09:01 AM
I feel your pain fellow shoppers. I bought my code on Thursdsay, early. Still no code after 7 plus hours on the phone, emails to Twitter and FaceBook support. No one knows anything! They take your money but don't deliver the goods. Amounts to thievery! Don't give up! Keep pushing until you get what you paid for! I intend to!
11-28-2011 09:07 AM
Same here. I'm not even trying to call anymore. They're so bogged down, half the time the system won't even let you wait.
We, all of us, have spent hours and hours collectively on the phone, either on hold or trying to get this issues resolved, and all we get at best is "Wait a while longer" or "Try again later" or some other stalling tactic designed to either keep us busy or force us to try and resolve it ourselves. At worst, you're ignored or told "Sorry about your luck".
This is Best Buy's problem and it's theirresponsibility to fix it, not ours, and they're obviously NOT stepping up.
This is the most pathetic "service' I've ever had and I'm not wasting any more of my time trying to fix their problem.
I'm filing a complaint with the Better Business Bureau.
11-28-2011 09:14 AM
Seeing that shoppers are having similar issues I feel as though it will be resolved at some point. I am going to wait a little longer before disputing any charges cause I still really want this deal!!!
11-28-2011 09:17 AM
Just finished a call (#13) with BB. They acknowledged an issue (understatement) with the digital download emails not being sent out. Initially the support rep offered to send me the appropriate gift card in the mail. At that point she was interrupted by a supervisor who told her my options are a refund or wait until they resolve. Because I'm a glutton for punishment I opted to give them a couple more days to resolve.
11-28-2011 12:10 PM
It can take four to six weeks to process a complaint with your credit card company (although when I have done it in the past, it was much quicker).
Just tell the credit card company that you never received what you paid for, and you want the charge disputed. Add that you would be happy to pay if you actually got what you ordered. Make it the credit card company's problem to deal with Best Buy.
Generally, charges in dispute do not count against your available credit.