Today Best Buy announced an organizational restructure which unfortunately will result in about 250 layoffs of corporate employees.  I am saddened with the loss of these colleagues.  Best Buy remains a strong company and will continue to grow even during these troubling economic times.  Today there will also be about 210 job postings which will create new opportunities for some employees.

My team and I have not been impacted.  We will continue to support the users of this Community Forum.  My team and I will also continue to engage on Twitter (Gina_BestBuy, BBY_Community, BBY_Comunidad, BBY_Communaute, RewardZone and BestBuy_Outlet); Facebook; Get Satisfaction; the Reward Zone Community Forum; as wells as dialogue with customers on their personal blogs and forums. 

I view engagement in the online space as a huge growth sphere for Best Buy.  It also helps gain insight into our customers’ experiences and provide actionable items to business teams so that we can make the changes necessary to improve and enhance our customer experience.

 Today is a day of change.  Tomorrow is a day of action.  And the future will be one of growth and opportunity as Best Buy continues to expand its brands, deliver quality Geek Squad services and provide an overall inspiring customer experience.