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Best Living - Community Manager's blog

About the Author
  • I love techno-geekie toys. These days it seems that technology is a part of every moment of your life. From the alarm clock that wakes you up in the morning to the microwave that heats up your dinner, we are encased in a life full of electronic products. They make modern life possible. When I am not playing with or reading about the latest and greatest tech toys, I work at Best Buy. The company is a fun place to work and I experience its commitment to its values and philosophies. I do my best to live them everyday. I take great pride in working for a company that values innovation, ingenuity and supports its employees in a manner that allows them to unleash their unique talents and abilities.
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Restocking Fee Policy Change

by Community Manager Community Manager on 12-17-2010 08:03 PM



Thank you to all our customers, super users and Community Connectors who post their thoughts and ideas on this Community Forum.  Through our online platforms, contacts centers and store locations Best Buy is able to listen to our customers.  Through the insights you have provided us, we are going to make product returns easier.  Effective Saturday, December 18, Best Buy is improving its return policy by removing restocking fees for all products except special orders.  To read our updated policy please visit BestBuy.com’s Help Topic section: http://bbyurl.us/RTE



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by Valued Expert on 12-17-2010 08:16 PM
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Forever or through the holidays?

by Administrator Administrator on 12-17-2010 09:03 PM
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Hi Crystal,

 

This is a change to the Return / Exchange policy in general, not the holiday-specific policy.

by Community Manager Community Manager on 12-17-2010 09:36 PM
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Hi Crystal, this is a non-holiday specific policy change for US Best Buy. Gina
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by Best Buy Employee Best Buy Employee on 12-20-2010 08:50 PM
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That has made things MUCH easier for me in Chat, I tell you! The answer to 'is there a restocking fee' has been.. NOPE! :smileyhappy: And lots of smiles all around.

by Community Manager Community Manager on 12-21-2010 05:28 PM
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Hi RedWyv3, I'm glad to hear that this change has made a positive impact on the customers you assist.  Gina

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by Trusted Contributor on 12-21-2010 06:18 PM
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It sounds like a sigh of relief for a lot of customers who had to go through this restocking fee nonsense. 

by steiner02 on 01-08-2011 07:14 AM
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I have a question.  I purchased a laptop as a Hanukah present in early December and returned on the 11th, well within the 14 day return period.  As the new policy wen into effect on the 18th, a week before Christmas, I was charged a restocking fee.  I read an article in the Wall Street Journal and on CNet that Best Buy was going to extend the policy back 30 days as a convenience for customers who recently returned items.  When I go to the store they no nothing about this.  Are the articles accurate?  They say that this is a non-hoiday specific change, but it's kinda coincidental that it went into effect a week before Christmas.

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