Best Living - Community Manager's blog

[#1]

A few weeks ago I had the pleasure of speaking at the Community 2.0 conference.  The event brought together a diverse group of individuals who work with social media.  I gave a broad presentation that covered many of Best Buy’s social media engagements – from this Community Forum to Twitter to Ratings and Reviews – I did my best to highlight the wide range of the great and exciting work that Best Buy does with social media.  If you would like to view the presentation I gave I you can click here to view the deck. 

Yesterday, there was another great overview of Best Buy’s social engagements posted on the website “We Are Social.”  If you are interested, you can click here to read it.

As Best Buy’s community manager I have been on this journey for the past fifteen months.  My team and I live in the blogosphere every day.  We do our best to showcase Best Buy as a concerned and connected retailer.  We are accessible and transparent via our Forum, multiple Twitters and other locations.  Furthermore, we put insights we gather from social media into action.  This has been an exciting journey and I hope to continue to expand the horizon of social media at Best Buy.

[#2]

Hello Gina,

I have stumbled across the presentation you held at this conference. I think it is really amazing how advanced Best Buy seems to be in the field of Social Media. I would really like to know how all these social media activities are organized in your company. How many  social media "departments" does Best buy have? And how many people work in that area? I imagine it is really difficult to keep all this up and with so many individuals working on it, to still represent the same company.

I would appreciate your feedback. Thanks a lot. Best regards, Annie