08-31-2013 08:55 AM
Has anyone else had this happen because I'm beyond frustrated with Best (questionable) Buy?
I upgraded my iPhone in February or March, and of course the guy who sold the phone to me, tried to talk me into the phone insurance through them. I explained that I had asurian through Verizon. He explained why he thought Best Buy's plan was better, and so I agreed to switch.
During this process, I repeatedly asked him if I needed to contact Verizon to cancel my insurance. He guaranteed me several times that he cancelled my insurance through Verizon and I didn't have to do a thing. To be honest, my phone charges automatically come out monthly, so no, I don't stare down my bank statement each month to double check charges. This month I realized, oh hi, I'm not only paying $15/month for Best Buy's plan, but I'm also still being charged by Verizon.
I called to request a refund and got a ridiculous email back saying that I was told I need to call and cancel which was in the contract. I'm not requesting a refund because I"m unhappy with the insurance, I'm requesting a refund because I'm livid that after being reassured several times, my other insurance was in-fact, not cancelled. I'm pretty sure that the guy who submitted the request (and barely spoke English) did not put why I am demanding a refund. Best Buy, you suck. I've never been so livid with terrible customer service. I was told that I would get a call to discuss the refund request, and instead I get a rejection email. I then called to discuss, and again spoke with someone who didn't understand the reason I'm requesting a refund. She wouldn't even transfer me to a supervisor and told me that they'd say the same thing. I asked if I could go to the store and she said they'd say the same thing. Oh ok, thanks for the help!
Best Buy, I thought you were the best, but turns out, you're awful. Thank you for making me pay about $30/month in bullcrap insurance for the past 6 months, and not refunding a dime. I'll be canceling my credit card and boycotting, not because I'm that petty of $180, but because it's the principle. Terrible customer service should not be rewarded with continued patronage.
08-31-2013 09:40 AM
09-01-2013 07:24 AM
An opinion on insurance wasn't exactly what I was asking for. But since you asked, having a replacement phone and no deductible was what interested me. Having to pay almost $200 (even with paying $15 in asurion insurance a month) is a huge waste. And it may be the #1 stolen phone, but in all the years I've had an iPhone, being stolen was never why had to use the insurance to replace it..although I'd happily have someone steal my iPhone so I can get a Samsung Galaxy...
09-03-2013 11:11 AM
09-04-2013 10:11 AM
Realizing that you are paying for 2 insurances after thinking that your original insurance was cancelled would definitely be disappointing. I’m very sorry to hear that this has come as a surprise to you, and it sounds like our customer service team was not very helpful when you contacted them.
I would be happy to look into this further, but using the e-mail you registered on the forum I was not able to locate any information. I would appreciate it very much if you could send me your name, phone number and Geek Squad Protection number if you have it. To send me a private message, please click to the right of my signature.
Again, I’m truly sorry for any disappointment this has caused, and I look forward to continuing to work with you.
09-24-2013 10:05 AM
I got charged for old insurance too! I thought I was just double charged by mistake. The guy that took my old phone as a trade in for my new phone never told me that I had to cancel my old insurance.
This is such an unethical business practice! I hope you enjoy my $20. I cancelled ALL INSURANCE on my phones, will NEVER shop at Best Buy again, although I was a LOYAL customer, and on top of that I am about to post my story on Facebook...both my personal page AND my public page. I hope it was worth the $20!