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Posts: 1
Registered: ‎09-11-2017

iPad Purchase question

Hello! I purchased an iPad on Saturday, opened it, and have set it up. In so doing, I realized I did not get the version with able to content to a cellular network. What is the exchange policy on this? I could not tell if this was subject to the $35 restocking fee or none at all.

Posts: 254
Registered: ‎06-16-2017

Re: iPad Purchase question

It’s 15 days to return it as long as it is not the cellular version you shouldn’t get a restocking fee.
Posts: 3,289
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Kudos: 168
Solutions: 194
Registered: ‎12-23-2016

Re: iPad Purchase question

Hi Nojudfoo,


Welcome to the Best Buy Community forums.  Cellular-enabled iPads are awesome, so I can see why you’d want to upgrade.


As Tlari noted, under our Return & Exchange Promise you’ll have fifteen days (thirty of you are a My Best Buy Elite member, forty five if you are Elite Plus) to bring your iPad back for an exchange. Non-cellular iPads do not have an associated restocking fee so you should be all clear on that front.


I hope you are able to pick up an iPad that better fits your needs. If you have any additional questions, please let me know.


Thank you,

Kyle R|Social Media Specialist | Best Buy® Corporate
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