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New Member
Posts: 3
Registered: ‎03-11-2018

Will best but charge restocking fee for refurbished Apple watch?

I bought a refurbished Apple watch 3 (GPS+cellular)on bestbuy.com. I immediately noticed some signs of usage and minor scratches on the screen. However that's not the problem

I just found out that the Apple watch cellular did not roaming, which is totally a nightmare to me. So I decide to return it. Since it's a device that can be actived, I wonder if there's any restocking fee for a refurbished one. Thanks
Posts: 2,597
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Registered: ‎08-21-2017

Re: Will best but charge restocking fee for refurbished Apple watch?

Hey there Fengjunzi-

 

Thanks for registering to our Forum. I appreciate you taking the time to write to us about this Apple Watch return. While I don't run in the issue at this job, I know I'd be in trouble if I couldn't go in to roaming at my last job. I was in and out of normal cell towers all the time so I can completely understand why that wouldn't work for you. I'd be happy to give you some more information about this restocking fee.

 

Since this Apple Watch can still be activated, it would be charged a restocking fee. For some more information about restocking fees I would recommend checking out our Return & Exchange Promise

 

Please let me know if you have any more questions, I'm happy to help out as much as I can.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-11-2018

Re: Will best but charge restocking fee for refurbished Apple watch?

But..but it's a used one . And could be considered unlocked
Posts: 2,597
Topics: 28
Kudos: 212
Solutions: 141
Registered: ‎08-21-2017

Re: Will best but charge restocking fee for refurbished Apple watch?

Hi there Fengjunzi-

 

Thank you for your response. Because this Apple Watch can still be activated, it would be charged a $35 restocking fee if returned. 

 

I hope I was able to clarify this for you. Please let me know if you have any further questions or concerns, I'm happy to help.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!