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Posts: 1
Registered: ‎03-01-2017
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Tristan provided excellent customer service!

We recently purchased an LG Oled TV and after owning it for 2 weeks we were have issues with the TV. We stopped in North crest store in Fort Wayne and Tristan patiently listened to our concerns and offered several suggestions.  We decided to exchange the TV for another LG Oled.  We went home and packed up the defective TV and walked back in the store and Tristan was there to greet us and helped to make the switch quick and easy!   Tristan was extremely helpful and professional.  I love Best Buy 

Posts: 2,755
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Registered: ‎12-23-2016

Re: Tristan provided excellent customer service!

Hi Lneal0124,


Thanks so much for joining out Best Buy Community forums to let us know about this. I love reading stories about the great service they get in our stores.


It is always rough buying a new piece of technology and finding issues with it. That is why we offer our Return & Exchange Promise – to make solving these issues as easy as possible. It is awesome that Tristan was able to walk you through your options, and then support your decision by making the exchange as seamless as possible.


I’ll be sure to document your story here at corporate, and let Tristan’s local leaders know what a good job he did. I really appreciate you taking the time to tell us your story. It is great when a bad situation like a defective television turns in to a great experience for one of our customers.


I hope the next time you shop with us we give you an experience every bit as good.



Kyle R|Social Media Specialist | Best Buy® Corporate
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