03-12-2017 05:08 PM
Solved! Go to Solution.
03-13-2017 12:47 AM
Hey there, Mutumbo1211,
That was awfully nice of you to get your sister a computer for her birthday! I just got a new laptop for Christmas and have loved it since day one.
When you choose to use our Store Pickup service, you should receive a paper and/or email copy of your order invoice, which will act as your receipt in the event you need to return or exchange an item from your order. Your order number will either start with "BBY01-" if it was purchased on BestBuy.com, or "111" if it was ordered in-store. The red and white Store Pickup label on the product itself should also have your order number on it as well. As long as you are within your return period and have that order number handy, you should be able to receive a refund or exchange the desktop for something else at any Best Buy store.
Let me know if you have any other questions!
Sam | Best Buy Store Phone Operator
I am a Best Buy Employee at one of our retail stores. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.
Did I answer your question? Mark as SOLVED! | Do you like my post? Give KUDOS!