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TDD
New Member
Posts: 4
Registered: ‎03-13-2017

Store would not honor sale price

I participated in the Oculus experience on Saturday.  When the experience was complete, the very nice Best Buy employee showed me an online bundle price that I was not able to see on my phone for that particular store.  I went home to consider this major purchase.  After looking on BestBuy.com on Sunday moring and seeing the Oculus Bundle was on sale for $999, I decided to return and purchase it.  When I got to the store I saw the same employee and she was pleased that I returned to make the purchase.  I showed her the sale price on my phone and she tried to look it up.  The bundle was $1200 in her computer.  She said that "their store" bundle was different and she would try to get the Manager to match the price.  She came back and said no (The Manager did not even bother to talk to me personally).   She said that "It is only $200 so you should buy it anyway".  I drove a substantial distance to be told I could not buy the product for the sale price.  Given the confusion with the online price and the store price, I think that the store should have honored the price on the bundle that they had.  Just like she said, "it is only $200".

Valued Contributor
Posts: 2,102
Registered: ‎12-01-2014

Re: Store would not honor sale price

Best buy doesn't price match bundles per their policy. But one thought that came to mind is you could order it online and either have it shipped or do in store pick up to take advantage of the lower price if it's the same bundle.
TDD
New Member
Posts: 4
Registered: ‎03-13-2017

Re: Store would not honor sale price

That is a great thought, but the bundle that is online is not available anywhere.  It is not my responsibility to determine which store has which bundle.  If they put a bundle out there, it should be available to purchase and if the store has a bundle, it should be the same price..  I hate to use the term "bait and switch", but that is what it is.  While I did not name the store in the previous post, it is the Glen Allen VA store.

Posts: 2,175
Topics: 10
Kudos: 183
Solutions: 133
Registered: ‎12-23-2016

Re: Store would not honor sale price

Hi TDD,

 

Welcome to the Best Buy Community forums. The Oculus is an awesome piece of technology, and I can see why you are interested in it. I’m sure it was disappointing that you weren’t able to pick it up at the price you were looking to pay for it.

 

As jxs2noted above, our Price Match Guarantee excludes matching any bundle offers.  Based on your post I believe that you may be referencing this bundle. I was able to check stock on this, and neither the bundle nor the computer itself are available at your local store. It is possible that they have a bundle available with a different computer, but that would also be something we could not price match.

 

I’m sorry that we don’t have the bundle that you are looking for in stock. Be sure to keep checking back, as we do restock periodically, and you may also find an even better price as we offer new sales. If you have any further questions, please let me know.

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
TDD
New Member
Posts: 4
Registered: ‎03-13-2017

Re: Store would not honor sale price

If the bundle that I was offered in the store is different than the one you pointed out, please point me to the more expensive bundle online.  Bottom line, there appears to only be one bundle (I can find no others on Bestbuy.com).  If you have other bundles, you need to make them visible.  Otherwise, I maintain that there is only one bundle, I was offered one bundle, and the price should be the same.

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TDD
New Member
Posts: 4
Registered: ‎03-13-2017

Re: Store would not honor sale price

This issue was resolved to my satisfaction by the Facebook Team and the Local Store's General Manager.