Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎03-17-2017

Sonic are 8332 Airflosser

I came into the Eden Prairie store yesterday to buy a Sonicair Flosser. A review of the Internet will show that the 8332 model of the Sonicare Flosser is hopelessly unreliable. No problem I thought, I'll get the Geek Squad protection for $11:97 as indicated on the website. However, at checkout I was told that Best Buy would not offer that protection for the 8332 model Sonicair Flosser. I declined to purchase it at that point. If this unit is so bad that Best Buy won't back it why don't you take it off the shelf so that customers like me don't have to waste their time coming to your store.

Posts: 511
Topics: 8
Kudos: 38
Blog Posts: 2
Solutions: 15
Registered: ‎01-09-2017

Re: Sonic are 8332 Airflosser

Greetings Bigjoerice,

 

I’m sorry to hear about your unsatisfactory visit to the Eden Prarie store you had recently. Being a consumer myself, I do plenty of research and utilize the reviews to make an educated purchase.

 

After reviewing our website, I see we carry a Sonicare HX8332/11 model which also offers a 2 year Geek Squad Product Replacement plan available to purchase. We carry a wide variety of products and truly stand behind them. If our customers choose against our protection plan, most products are still covered under a manufacturer warranty. That specific model carries a 2 year for new in box purchases.

 

I apologize for the confusion but truly want to thank you for taking the time to share this feedback with us. If there is anything else you’d like to bring to my attention, please don’t hesitate to respond!

 

Sincerely,

Javier|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎03-17-2017

Re: Sonic are 8332 Airflosser

Javier,

thankyou for the prompt response. As you say,quite rightly, the website does indeed state that there is a two year Geek Squad and yes I elected to purchase it at checkout. However, the guy at the checkout indicated that Best Buy wasn't offering that service regardless of what the website said. I would have purchased the two year warranted and the unit if I was given the option - which I wasn't.

Posts: 511
Topics: 8
Kudos: 38
Blog Posts: 2
Solutions: 15
Registered: ‎01-09-2017

Re: Sonic are 8332 Airflosser

 Greetings Bigjoerice,

 

I can absolutely sympathize with you since we make our purchases based on the information we’re given by employees. I can assure you that I’ll make sure this reaches their leadership and it gets addressed. The Eden Prarie store is my local store as well so I want to make certain this is corrected.

 

Sincerely,

Javier|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!