03-11-2018 07:23 PM
03-12-2018 01:37 PM
Welcome to the forums and thanks for reaching out! I can imagine the shock of opening your purchase only to find those other items inside. That sounds truly disappointing.
Simply put, this should not happen and I’m very sorry that it did. It surely caused some inconvenience and for that I apologize. Are you able to bring this back to the store and see about processing an exchange?
|Luke|Social Media Specialist | Best Buy® Corporate|
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