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Posts: 1
Registered: ‎08-10-2018

Same day pickup

I bought a camera and a iPod Touch, both said they were available in store, and both said I would be able to pick them up today.

Yet it’s been stuck on processing for the last 8 hours.

The money has been withdrawn from my bank, so why hasn’t it cleared, and why couldn’t I get my stuff when it said same day pickup.
Posts: 8,148
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Registered: ‎11-10-2008

Re: Same day pickup

The store may have been slammed today with business. If you don't get a pickup email by tomorrow that could mean issues with inventory or your order is undergoing additional screening for security issues.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 2,297
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Registered: ‎04-18-2017

Re: Same day pickup

Good afternoon Ianlyt-


Upgrading or buying new technology is always a fun time and we couldn’t thank you more for making Best Buy your shopping destination for your new camera and iPod Touch!  After waiting patiently, and seeing the funds withdrawn from your bank, I too would be looking for help!  Thank you for registering with the Best Buy forums so I can provide an update!


The email provided at registration allowed me to locate a few orders that have already been picked up and invoiced.  I’m showing you’re good to go, but I want to leave the door open if you have any concerns that still need our assistance.  Please let us know if we can help out with any other orders!



JJ|Social Media Specialist | Best Buy® Corporate
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