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Trusted Member
Posts: 85
Registered: ‎03-23-2012

Restocking Fees for Open Box items (Cameras & Lenses)

Hi there,

 

I wonder if the restocking fee will apply to returns of open box items like Cameras & Lenses. There is a contradiction between the verbage of the current standard Returns & Exchanges Policy and the Return & Exchange Promise on an Outlet Item.

 

The term for outlet items says "The item must be returned in the same physical condition that it was purchased and with all accessories and parts that it was sold with. Full refunds will be issued back to the original form of payment if all terms of the return policy are met." So there should be no restocking fee on Open Box cameras and lenses? 

 

I just purchased an open box Panasonic GH4 today, and I haven't tested it yet. But I think I may not want to keep it since the GH5 may be better for me. I had to sign the agreement that there is 15% restocking fee on this purchase although I didn't even get to fully test it to ensure the camera is functionally satisfactory.

 

Also, there is a problem that majority of camera boxes are unsealed, so it's tricky for people to confirm that the item is unopened and should not be charged restocking fee.

Posts: 4,771
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Registered: ‎01-21-2014

Re: Restocking Fees for Open Box items (Cameras & Lenses)

[ Edited ]

Hi there, dragonkid, and welcome back to the forum,

 

Purchasing open-box is a great way to get your hands on an item for a lower than normal price. I take advantage of this option whenever I can, particularly as there shouldn’t be anything wrong with an open box item other than what’s specifically called out in its listing. I can understand wanting to return your recent open-box purchase if you think another model will work better for you though, so I’m glad you reached out to us for some assistance.

 

From my understanding, any camera lens that has been opened and is not defective would be subject to a restocking fee under our Return and Exchange Promise – including open box items. However, I don’t want to (unintentionally) give out incorrect information, so please know I am partnering with our internal support teams for further clarification. It may take a couple of business days, but I’ll be sure to update you the moment I know.

 

Thanks for your patience,

Alexandra|Social Media Specialist | Best Buy® Corporate
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Trusted Member
Posts: 85
Registered: ‎03-23-2012

Re: Restocking Fees for Open Box items (Cameras & Lenses)

Like I said in the OP, there is a contradiction between the return policy for open box items that promise full refunds and the standard RaEP policy that offers partial refunds for certain items. 

 

Last but not least, many of camera related items do not have manufacturer seals on the box, so it's quite debable that whether some new products are actually unopened at all. 

 

You guys need to provide better guidelines on these camera items.

Posts: 4,771
Topics: 248
Kudos: 194
Blog Posts: 11
Solutions: 230
Registered: ‎01-21-2014

Re: Restocking Fees for Open Box items (Cameras & Lenses)

Hello dragonkid,

 

I understand that my answer may be less than ideal. After speaking with one of our internal support teams though, open-box items are subject to a restocking fee if they are not defective. I apologize for any frustration this may cause.

 

With that said, I’ve sent you a private message to discuss this matter further. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.

 

Sincerely,

Alexandra|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!