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Posts: 1
Registered: ‎03-18-2017

Refund Assistance

[ Edited ]


Hello -  I am hoping that you can assist me with order: {removed per forum guidelines} (Geek Squad) and BB # Order Number: {removed per forum guidelines}. I am not sure exactly what I bought with this order. Here's what I believe:
- a TV
- a warranty
- tv mounting to the wall
- tv hookup my dvd & cable 
- tv hookup to computer
When they arrived to hookup the tv, two things happened: 
- it turned out i did NOT have the appropriate cables or connections to hook up a computer (also no apple tv, etc). 
- I had another tv that i had mounted to the wall 32"
- that tv was then hooked back up to the cable and firestick
Could you please help me? I think that there's a refund due given that I paid for, but did not use, the tv hookup to computer. If not, could you help me understand why? And if so, can you tell me what you need to know to process? Thank you!
Posts: 2,755
Topics: 14
Kudos: 180
Solutions: 161
Registered: ‎12-23-2016

Re: Refund Assistance

Hello jhatch1975,

Welcome to the Best Buy Community forums. Getting a new TV is always exciting! I know how confusing billing can be, and I hope that I’m able to explain it to you.


With a standard delivery, we simply bring the television to your home. The next step up is a television setup, where we unbox the television, connect it to your cable and any other devices. The third level is mounting the television on the wall. We wouldn’t be able to provide the mounting service on a new television without also performing the unboxing and hookup. We don’t offer a separate service for connecting your television to a computer, as it is included in the general setup.


Using the information in your post I was able to look in to your order. Based on this it looks like we delivered your television, set it out, connected it to your audio visual equipment and connected it to your wifi. We then mounted your television. Rest assured there was no separate charge for setting the television up with your computer.


I hope that my post was clear. If you have any additional questions, please let me know.


Thank you,

Kyle R|Social Media Specialist | Best Buy® Corporate
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