07-15-2017 05:35 AM
07-15-2017 06:48 AM
07-16-2017 03:24 PM - edited 07-16-2017 03:25 PM
Good Afternoon Dmp590-
We always strive for all of our customers to like the products they purchase, and this is why we created our Return and Exchange Promise. It’s disappointing to hear you are not happy with the Arlo cameras you have purchase, and if they are not recording, we could understand why you would want to ask for help. Thank you for registering with the Best Buy forums!
Anything over your time frame for a return or exchange would not be eligible for any options through us, but this doesn’t mean the manufacturer of the product cannot help. Please know all of our customers have the ability to extend their standard return period times from 15 days to 30 days (Elite Members), and 45 days (Elite Plus Memebers), by becoming part of our My Best Buy Program.
I hope you are able to find a resolution to this recording issue, and we are really sorry these cameras are not to your liking. Have you reached out to their tech support to see if this is a camera defect, or if there is a setting not being turned on? I recommend contacting them by clicking this link HERE, and if you have any other questions do not hesitate to let us know!
|JJ|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!