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New Member
Posts: 1
Registered: ‎07-15-2017

Refund 60 days after purchase

I went to a store back in May and purchased the arlo cameras. I hate them, i tried giving them the benefit of the doubt but they are horrible. Im over the 14 day period but i called customer service and they told me a manager CAN approve a return. The cameras capture random stuff and the important stuff it doesnt record at all!! Im very dissappointed and the employee sold me this as if it was the best security camera. Im not sure what to do
Valued Contributor
Posts: 2,136
Registered: ‎12-01-2014

Re: Refund 60 days after purchase

If it's past the return period and 60 days is quite a bit of time. It's going to be up to a manager to approve or deny a return. If one is allowed it would be store credit.
Posts: 2,094
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Registered: ‎04-18-2017

Re: Refund 60 days after purchase

[ Edited ]

Good Afternoon Dmp590-


We always strive for all of our customers to like the products they purchase, and this is why we created our Return and Exchange Promise.  It’s disappointing to hear you are not happy with the Arlo cameras you have purchase, and if they are not recording, we could understand why you would want to ask for help.  Thank you for registering with the Best Buy forums!


Anything over your time frame for a return or exchange would not be eligible for any options through us, but this doesn’t mean the manufacturer of the product cannot help.  Please know all of our customers have the ability to extend their standard return period times from 15 days to 30 days (Elite Members), and 45 days (Elite Plus Memebers), by becoming part of our My Best Buy Program.


I hope you are able to find a resolution to this recording issue, and we are really sorry these cameras are not to your liking. Have you reached out to their tech support to see if this is a camera defect, or if there is a setting not being turned on?  I recommend contacting them by clicking this link HERE, and if you have any other questions do not hesitate to let us know!



JJ|Social Media Specialist | Best Buy® Corporate
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