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Posts: 1
Registered: ‎07-12-2018

Re: Return Denied



I too have run into the same problem.    In my case, because, I work for a non-profit (and am tax-exempt), items get "returned" by staff so that they can adjust the sales tax.


As per the advice given to me by a manager at Best Buy the solution to this is to create a new Best Buy account profile (as the return activity is tracked via email).   I suppose using a different credit card could help.


Given that a work-around is trivial, it seems this system just serves to frustrate customers.


Thank you.