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New Member
Posts: 4
Registered: ‎09-09-2017

Re: Can't activate my iphone.

Hi, I have the same issue. Purchased a Verizon iPhone SE and cannot activate due to being scanned incorrectly.

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Posts: 8,213
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Registered: ‎09-29-2008

Re: Can't activate my iphone.

Hey nycazn,

 

Welcome to our forum, and I am sorry if this iPhone SE can't be activated onto Verizon service because it was scanned incorrectly. Can you send me the phones serial number and IMEI number via private message? To send me a private message click on the message button to the right of my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎09-09-2017

Re: Can't activate my iphone.

I sent a private message on Sept 13 with the IMEI & serial #. I still have not received a response. Please advise as to what needs to be done. Thank you.

Posts: 8,213
Topics: 83
Kudos: 330
Blog Posts: 47
Solutions: 335
Registered: ‎09-29-2008

Re: Can't activate my iphone.

Hey nycazn,

 

I did hear back from the team in charge of these types of activations and they advised me they are working on getting these types of problems fixed, and that they would get back to me. I would like to try reshipping this to you, but I show this order is not in your name. I do show you as the ship to customer, but the order belongs to the person who paid for it. I show the bill-to person has a completely different name and address. If you would like this phone reshipped to you have the person that purchased the phone reach out to me.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎09-09-2017

Re: Can't activate my iphone.

Private message sent.

New Member
Posts: 4
Registered: ‎09-09-2017

Re: Can't activate my iphone.

Thank you for your help but I am still having issues. Private message sent.