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Posts: 13
Registered: ‎11-24-2014

Question regarding a possible return

I recently made a purchase which involved me using 100 dollars worth in gift cards. I happened to find it cheaper at a different store and If I were to return it to the store, is it possible for the item to be refunded completely in cash instead of the 100 dollars being refunded to the gift cards.

Posts: 844
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Registered: ‎01-13-2015

Re: Question regarding a possible return

Hey justinmm357,

When multiple methods of payments are used on a transaction, refunds will go back in their original form (e.g., credit card to credit card, cash to cash).  For example, if you paid $100 with a gift card and $500 in cash, you wouldn't receive more than $100 back on your gift card or more than $500 in cash.  If it was only a partial refund and you were being refunded less than the smallest payment amount (<$100), then you should be able to choose how you get that portion of the money back.

I hope this makes sense and answers your question!

Sam | Best Buy Store Phone Operator

I am a Best Buy Employee at one of our retail stores. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.

Forum Guidelines | Price Match Guarantee | Return & Exchange Promise

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Posts: 5,059
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Registered: ‎11-30-2015

Re: Question regarding a possible return

Hello justinmm357,


Gift cards can really ease the purchasing experience! I’m happy that Sam15 was able to address your concerns in the moment regarding a return you're looking at doing.


According to our Return & Exchange Promise we’d reimburse you for returned items in the same way you paid for them. As Sam was able to articulate if you’re making a partial return an option to choose how your money can be refunded may be an option.


Please note our Best Buy gift cards aren’t able to be refunded for cash. You’re more than welcome to our Gift Card terms for more information on that matter.


Let us know if you have any additional questions. We’re always happy to help you answer them!



Mariah|Social Media Specialist | Best Buy® Corporate
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