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Posts: 1
Registered: ‎07-07-2018

Price Drop Partial Refund

I bought a tv on June 22nd in  bestbuy store and exactly 2 weeks later I see bestbuy has a price drop on the same TV(55R615). From my understanding there is a way to receive a refund for the difference in price? The stores are closed, so I haven't been able to call in, but if this is possible, how do I receive the partial refund? Do I have to go into the same store I got the unit? Do I talk to someone over their customer service hotline once they're open? 

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Registered: ‎11-10-2008

Re: Price Drop Partial Refund

Depends on how the sale took place and if it falls within the Price Match guarantee.

 

Store purchases should he handled in store.

 

Everything else see the PM Guarantee to make sure you qualify. 

 

https://www.bestbuy.com/site/customer-service/price-match-guarantee/pcmcat290300050002.c?id=pcmcat29...

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Registered: ‎12-23-2016

Re: Price Drop Partial Refund

Hi jeffshawn,

 

Welcome to the Best Buy Community forums. Thanks for reaching out to us with your inquiry about a price match.

 

As hockeycanuckjc mentioned, the best way to get a Price Match under our Price Match Guarantee is to reach out to the place where you made the purchase. That is, reach out to the store for a store purchase or call us at 1-888-BESTBUY (1-888-237-8289) for an online or phone purchase.

 

If you still need assistance with this, please reach out to me through a private message by using the link in my signature below this post. I’d need your name, email address, phone number, and the customer service PIN from the bottom of your receipt. If the purchase was made online, please send me the order number in place of that PIN.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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