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New Member
Posts: 4
Registered: ‎09-10-2017

Office 365 purchase serial number wrong

Good day,

 

I purchased a laptop recently and got the Office 365 1 year but on the ticket there is only a 19 characters number/letters and it says it is invalid, I have all ticket information you may need, please help me since I want to activate my Office License.

Contributor
Posts: 382
Registered: ‎02-09-2011

Re: Office 365 purchase serial number wrong

Did you follow the directions on the card and type the code on the card in to Microsoft's website? That website is what gives you your actual Office 365 code, not the code on the card. It's a two-level process to get it activated.
New Member
Posts: 4
Registered: ‎09-10-2017

Re: Office 365 purchase serial number wrong

Thenk you very much for the answer.

 

Yes but the website asks me for a 25 character key and I have only the one with 19 chars. What else could I be doing wrong?

Contributor
Posts: 382
Registered: ‎02-09-2011

Re: Office 365 purchase serial number wrong

Hmm judging from the Microsoft support forums it looks like it might be a misprint on your card, I'd bring it back in to Best Buy and have them exchange it for you.
New Member
Posts: 4
Registered: ‎09-10-2017

Re: Office 365 purchase serial number wrong

Wow, do you know if there is a virtual resolution? Thing is, I was traveling while purchsed the laptop and I am not in the country anymore and can't go back. Any other support workaround? I can provide any information needed.

Contributor
Posts: 382
Registered: ‎02-09-2011

Re: Office 365 purchase serial number wrong

The only other thing I can think of is attempt to contact Microsoft support. They may need a copy of the receipt and the back of the key card but they may have a record of what the number was supposed to be and they could provide the rest. Potentially a corporate moderator here could help you, but I think Microsoft might be a better option.
New Member
Posts: 4
Registered: ‎09-10-2017

Re: Office 365 purchase serial number wrong

Thank you very much! Will try.
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Posts: 1,933
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Registered: ‎12-23-2016

Re: Office 365 purchase serial number wrong

Hi itsupportguy,

 

Welcome to the Best Buy Community forums. As someone who uses Office every day I understand how frustrating it must be to have received a key card that isn’t working to activate your subscription.
 

As geishafish noted, usually the best solution for this is to bring the card back in to one of our stores for an exchange. As you aren’t in U.S. at the moment, however, contacting Microsoft directly is your next best step. I hope that you’ve already reached out and they were able to help you out. If not and you need help finding the local phone number for their support line, please let me know what country you are currently in and I’ll try and track that information down for you.

 

If Microsoft is unable to assist you, or if they need any additional information, please reach out to me via a private message using the link in my signature below. Please include your name, along with the purchase information for the Office key card. If you bought it online, that would be the order number. If you purchased in a store, what I’ll need instead is the customer service PIN from the bottom of your receipt.

 

If you have any additional questions please let me know.

 

Thank you,

Kyle R|Social Media Specialist | Best Buy® Corporate
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