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Posts: 1
Registered: ‎01-26-2017

No refund received of a cancelled order



I purchased a Samsung LED TV on 10/30/2016. The total amount I paid was $254.69 at Best Buy Culver City Store.

After the purchase has been made, I was told that the TV is not available in the store and I have to pick it up from Best Buy WestField store. Then I decided instead to going to Best Buy Westfield store, to buy some TV which is available in the Culver City store and hence Cancelled the order. At the time of Cancellation I have been told by the team, that the order is Cancelled and I will get the refund with 5-7 business days. Later I purchased another TV from the store and paid for it.


After a while when I didn't received the refund, I called Best Buy Customer Care but after expaining what has happened, for around 20 Mins, they told me to go the store in person and contact the Customer Service desk. Which in this case should not be done as this is just a Cancellation refund amount, which I never received.


Then I went to Best Buy Culver city store and got hold of an executive, I explained them my scenario. He confirmed that the order has been cancelled and the amount should have been refunded but he is not sure where the amount has gone. So after spending an hour at the store, I was told to contact my bank and explain this to them and my bank will be able to help out where the amount has gone.


But contacting the bank has also  not worked out, as the bank is considering the transaction which I made, which is a valid transaction but they are not sure about the refund of the my cancelled order.


Now after so many days and so may conversations and wasting a hell lot of time, I still didn't got my mone.


PLEASE tell how and when Best Buy is going to refund the amount of my canclled order. This is really frstating that how a simple cancellation of an order can't be refunded by such a huge retailer.






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Registered: ‎09-29-2008

Re: No refund received of a cancelled order

Hey rsoni,


Given how long ago you placed this TV order I can of course understand you being upset that you still don't have your money back. I am sincerely apologize for how long this is taking us to resolve. I did look at your order, and it looks to me the store did not cancel this order as they should have, and that is why you haven't gotten your money back.


I also see that you sent us a private message on this, but I thought it was better to reply publicly to you. I see Heidi from my team is already addressing this via the email you sent to, and I see she has already taken the appropriate steps to get this taken care of for you. If you do need anything I would encourage you to reach out to Heidi.



Allan|Senior Social Media Specialist | Best Buy® Corporate
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