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Posts: 8
Registered: ‎11-03-2016

Never got refunded money for returned item

Hello. I retruned/refunded an item back to bestbuy feb 5th, but was never given back the money/credit back. I have a duplicate copy of my reciept. I was wondering if there was anyone who could help me with sending that copy to the dispute number. I have the fax number, but I don't have any way of faxing it to the number. 

Posts: 5,117
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Registered: ‎01-21-2014

Re: Never got refunded money for returned item

Good afternoon, MontaMcLaughlin, and welcome to the forum!


Processing a return with us should be relatively, as customers can typically expect to see a refund within 3 to 5 business days of us processing the request. We’re a little beyond that normal time frame, so it’s understandable why you’d be wondering what happened. I’m not sure what fax number you’re talking about, but I’d be happy to offer my assistance.


Due to our Privacy Policy, I’ll need some additional information from you before proceeding, so please be on the lookout for a private message heading your way shortly. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.


Thanks for posting,

Alexandra|Social Media Specialist | Best Buy® Corporate
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