01-12-2018 05:30 PM
01-18-2018 12:22 PM
Welcome to the forums! I own some Jabra headphones myself and absolutely love them. It’s typically a great purchase. In your case, however, I regret to hear about the condition you found them in.
This truly sounds like a disappointing experience. Simply put, this should not have happened. It seems as though some kind of mistake happened in selling headphones like that. I’m very sorry.
As far as a resolution to this, I want you to be happy with your purchase. I would absolutely recommend stopping by a Best Buy and exchanging them for different, unused pair of headphones. That’s something we should be happy to help with. We will want to make this right for you!
|Luke|Social Media Specialist | Best Buy® Corporate|
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