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New Member
Posts: 4
Registered: ‎10-08-2018

Invoice from store purchase

Hey guys, I`m from Brazil and my mother bought an HP Spectre x360 one week ago in Miami.

 

She didn`t remember to get Invoice from the purchase, and now I need the Invoice to call to HP Brazil support.

 

Can I get this Invoice saying the date/hour and the store she was?

 

(Sorry my english, if something needs more clarify, ask and I`ll try explain in other words)

 

Thanks in advance!

 

Best,

Wagner

New Member
Posts: 4
Registered: ‎10-08-2018

Re: Invoice from store purchase

More info: the purchase was made at 5th Street, Miami Beach - September 29, 2018 around 8:30 pm.

 

Thanks!

New Member
Posts: 4
Registered: ‎10-08-2018

Re: Invoice from store purchase

Anyone here to help?

Posts: 8,815
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Registered: ‎09-29-2008

Re: Invoice from store purchase

Hey Wagner,

 

I'm assuming you need HP warranty support, and that is why you need a copy of your mother's receipt. Given that this purchase is in your mother's name she will need to reach out to us here on our forum to request a copy of her receipt. 

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎10-08-2018

Re: Invoice from store purchase

Hey Allan, thanks for your reply.

Yes, I need HP Support and they are asking the invoice.

My mom said that the invoice isn`t in her name, she just paid and didn`t get the invoice. I can send you the Serial Number of the HP Spectre, but I don`t think she need to signup here if the invoice isn`t in her name.

What`s information do you need to find the invoice?

Thanks Allan!

Best,
Wagner
Posts: 8,815
Topics: 83
Kudos: 304
Blog Posts: 47
Solutions: 348
Registered: ‎09-29-2008

Re: Invoice from store purchase

Hey Wagner,

 

I guess I can look to see who's name the receipt is in, but if it ends up being in your mother's name she will need to reach out to us in order to provide her a copy of her receipt. Can you send me a private message with your full name, your phone number, your email address, and your mother's full name? To send me a private message click on the private message button to the right of my signature. What was the price paid including taxes for this computer?

 

Thanks,

 

 

 

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!