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Posts: 1
Registered: ‎07-10-2018

Instore Order - {removed per forum guidelines}

[ Edited ]



Order 1: {removed per forum guidelines}


I bought this instore order and applied 10% coupon on it.


Order 2: {removed per forum guidelines}


I decided to return Order 1 and buy upgraded produce as part of order 2. I was hoping that i will get 10% coupon for order 2 as i am returning order 1.  Unfortunately, store folks were not able to apply my coupon to Order 2 as it was one time use coupon and they have already applied to Order 1.


When Order 1 is returned, system should release the coupon also.  Not sure why it is not doing the same.



Could you help in applying 10% coupon to Order 2 and return some #s.  Else miniumum provide me another 10% coupon

Posts: 8,073
Topics: 1,000
Kudos: 645
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Solutions: 242
Registered: ‎11-10-2008

Re: Instore Order - {removed per forum guidelines}

Most coupons are one time use. So if an order is cancelled you can't use the coupon any further. It should also state in the terms and conditions you agreed to when applying the coupon the limitations etc.


In any circumstance, Best Buy is not able to restore the use of these one time coupons per the terms and conditions because you returned an order and consumed the coupon on your own will. 

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